Tier 3 MLOPs Engineer

Booz Allen Hamilton; Corridor North (MD); On-site; USD 55,000 - 126,000; Full time

Job summary

Booz Allen Hamilton is seeking a Tier 3 MLOps Engineer to join a collaborative Agile team. You will manage Tier 3 incidents and help build and maintain cloud-based software and infrastructure that supports ML/AI across the program, while expanding skills in Agile development and cloud-based solutions.

The role emphasizes troubleshooting, translating technical concepts for diverse users, and developing an MLOps ecosystem in a security-conscious environment.

Qualifications

• 2+ years of experience with generative AI concepts and technologies such as Claude, GPT, and Gemini
• 2+ years of experience working with Tier II and Tier III support, and handling the incident management workflow
• 2+ years of experience working with test and evaluation
• Knowledge of the ML lifecycle and concepts to develop an MLOps ecosystem
• Ability to translate between technical and non-technical users and developers
• Active TS/SCI clearance; willingness to take a polygraph exam
• Bachelor's degree and 2+ years of experience working in a system administration operations environment, or 4+ years of experience working in a system administration operations environment in lieu of a degree
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire date

Responsibilities

• Identify solutions for complex problems and help customers meet their toughest challenges
• Manage Tier 3 incidents and help build and maintain Cloud software and infrastructure that supports ML/AI
• Build internal knowledge base articles and escalation paths for operational triage
• Troubleshoot software for national security

Skills

Generative AI concepts

Incident management

Test and evaluation

ML lifecycle

Technical translation

Security clearance TS/SCI

Education

Bachelor's degree

Tools

Python

AWS

Kubernetes

Terraform

Helm

Git

Job description

Job Number: R0250063

Tier 3 MLOPs Engineer

The Opportunity:

Are you looking for an opportunity to make a difference and help build a system that will have a positive impact on the Intelligence Community (IC)? What if you could find a position that is tailor made for your mix of development, engineering, and analytic skills? As a Tier 3 MLOps Engineer on our team, you will work with a collaborative Agile development team to manage Tier 3 incidents and help build and maintain Cloud software and infrastructure that supports machine learning (ML) and AI across our program. This is an opportunity to broaden your skillset into areas such as Agile development, Cloud-based development, and building internal knowledge base articles and escalation paths for operational triage, while troubleshooting software for national security. As an ML Tier 3 engineer, you'll identify solutions for complex problems and help your customers meet their toughest challenges. Join our team as we build tools to transform the future of the IC.

Join us. The world can't wait.

You Have:

• 2+ years of experience with generative AI concepts and technologies such as Claude, GPT, and Gemini

• 2+ years of experience working with Tier II and Tier III support, and handling the incident management workflow

• 2+ years of experience working with test and evaluation

• Knowledge of the ML lifecycle and concepts to develop an MLOps ecosystem

• Ability to translate between technical and non-technical users and developers

• Active TS/SCI clearance; willingness to take a polygraph exam

• Bachelor's degree and 2+ years of experience working in a system administration operations environment, or 4+ years of experience working in a system administration operations environment in lieu of a degree

• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire date

Nice If You Have:

• Experience with Python, AWS, Kubernetes, and IaC tools such as Helm and Terraform

• Experience developing prompts, tools, and agents with LLMs

• Experience with design and implementation, including building, containerizing, and deploying end-to-end automated data and ML pipelines, within a Cloud environment

• Experience with version control tools, including Git
• Possession of excellent verbal and written communication skills

• Security+ CE, SSCP, CCNA-Security, or GSEC Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.