Tier 2 Technician

IT Voice; Eau Claire (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Tier 2 Technician to join their team in Eau Claire. In this role, you will be instrumental in installing, maintaining, and repairing systems and networks. Your expertise will ensure seamless IT operations and high customer satisfaction. This position offers a dynamic work environment with opportunities for growth and development. If you thrive in a collaborative setting and are passionate about technology, this is the perfect opportunity for you to make a significant impact while advancing your career.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Work-from-home opportunities

Qualifications

• Minimum 3 years in IT with system maintenance and troubleshooting experience.
• Certifications in CompTIA+ and Network+ are required.

Responsibilities

• Provide customer support and resolve technical issues efficiently.
• Maintain and troubleshoot software, hardware, and networking systems.

Skills

Troubleshooting

System Maintenance

Networking

Communication Skills

Education

CompTIA+ Certification

Network+ Certification

Job description

6 days ago Be among the first 25 applicants

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This range is provided by IT Voice. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $70,000.00/yr

Direct message the job poster from IT Voice

IT Voice is a leading provider of IT solutions, specializing in network management, system administration, and technical support. Our team is dedicated to delivering top-tier service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize client needs above all else, taking ownership of every task and approaching our work with efficiency and integrity.

Job Overview:

As a Tier 2 Technician at IT Voice, you’ll play a vital role in installing, maintaining, testing, and repairing systems and networks in Eau Claire, Wisconsin. Using your technical expertise, you’ll provide first-level technical support to IT Voice customers, resolving technical issues efficiently and ensuring seamless IT operations.

Key Responsibilities:

• Provide customer support and resolve technical issues efficiently.
• Maintain and troubleshoot software, hardware, networking, and communication systems.
• Offer training and guidance to staff and clients on new technologies.
• Conduct weekly site visits to clients in the field for on-site support.
• Ensure tickets are closed within 3 days while maintaining high customer satisfaction.
• Serve as a primary project member on technology projects with moderate scope and impact.
• Stay up to date with current technological developments and industry trends.

Requirements:

• Experience: Minimum 3 years in IT, with system maintenance and troubleshooting experience.
• Certifications: CompTIA+ and Network+ (working toward or achieved).
• Skills: Strong troubleshooting, system maintenance, networking, and communication skills.
• Location: Must live within commuting distance of the Eau Claire, Wisconsin area.
• Additional: Good driving record and ability to lift up to 70 lbs for equipment transport and installation.

Performance Goals:

• Aim for 32-40 hours weekly per team member.
• Target 80%-100% monthly utilization per team member.
• Maintain a monthly CSAT score of 95.0 for high customer satisfaction.
• Ensure tickets are closed within 3 days of creation.

Additional Information:

• Please include a brief cover letter with your resume, explaining your interest in joining IT Voice.
• While the work is Monday – Friday, overtime is required. (To be discussed with Hiring Manager)
• At IT Voice, we’re committed to excellence, teamwork, and innovation. We provide the tools and support you need to grow in your IT career while making a direct impact on the clients we serve.
• We are also a Team – so if it would bother you to take out the trash one day, it’s best you do not apply.
• Benefits: 401(k), health, dental, vision, and life insurance
• Paid Time Off (PTO)
• Work-from-home opportunities (as applicable)

Work Schedule:

• Monday to Friday (Overtime opportunities available)

Work Location:

Company Website: www.itvoice.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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