Tier 2 Support Specialist

Numeral; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Full medical, dental, vision

Wellness perks (Headspace, Peloton)

401(k)

Office lunches

Team offsites

Job summary

Numeral is hiring for a remote role based in Salt Lake City to own complex sales tax cases from start to finish, reconciling data and coordinating with state agencies. You’ll research primary sources, verify answers with care, and craft clear customer communications.

Whether you bring tax expertise or a background in another complex field, you’ll grow by building robust docs and processes, collaborating with engineering, and helping teams sharpen their approach to solving difficult tax scenarios.

Responsibilities

• Own the hard cases, start to finish: filing discrepancies, state notices, registrations, and resolutions.
• Research against primary sources, verify before customers, and document solutions for future use.
• Communicate clearly and calmly with customers, explaining what’s known and what’s being checked.
• Bridge support and product by detailing issues for Engineering and proposing fixes.
• Share learnings with the team and improve docs, processes, and onboarding.
• Help colleagues stay sharp by collaborating and building scalable knowledge.

Job description

About Numeral:

At Numeral, we’re building the future of tax by bringing together AI agents, human expertise, and global compliance.

We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.

Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.

About the role:

Numeral automates sales tax compliance for e-commerce and SaaS businesses: registrations, calculations, filings, and remittance. Tier 2 is where the trickier tax questions come in, like a filing discrepancy, a state notice a customer is trying to make sense of, a calculation that doesn’t match their books, or a registration waiting on a state’s system.

Sales tax is a complex, detailed domain, and getting it right matters a lot to our customers. There are two great paths into this role: you already know sales tax, or you’ve built deep expertise in another complex area and are excited to do it again here. Some of our strongest teammates started with no tax background and became the people everyone turns to. What they shared was a solid support foundation, careful research habits, and real curiosity about mastering a challenging subject.

What you’ll do:

• Own the hard cases, start to finish. Filing discrepancies, state notices, stuck registrations, refund claims: you’ll take them from “something’s wrong” to resolved. That means reconciling a customer’s numbers against ours, tracing transactions, or picking up the phone with a state DOR when their website isn’t telling the whole story.

• Find the real answer, then make it findable. Research against primary sources (state guidance, statutes, jurisdiction databases), use AI tools to move faster, and verify before anything reaches a customer. When you solve something new, write it down so the next person gets there in five minutes instead of fifty.

• Be the calm voice on the other end. Write replies that are accurate, clear, and kind, especially for customers who are worried about money they might owe a state. Sometimes the most valuable thing you send is “here’s what I know, here’s what I’m checking, and here’s when you’ll hear from me.”

• Bridge support and product. Dig into integration issues (Shopify, Stripe, custom APIs), reproduce what’s going wrong, and hand Engineering bug reports they can act on right away. When the same problem keeps showing up, bring the pattern forward with a proposed fix.

• Make the whole team sharper. Share what you learn, help teammates when they’re stuck, and ask for help when you are. No one here knows every state’s rules, so we get good at this together. Leave our docs, processes, and each other a little better than you found them.

What you’ll bring:

• One of the following (required):

• Plus (required):

Nice to haves:

• Experience with tax software or compliance platforms (Avalara, Vertex, TaxJar, Taxually, or similar), on either the provider or practitioner side
• Experience using state and local GIS/jurisdiction databases to determine rates
• Startup experience, or a track record of building processes instead of just inheriting them

Location:

• This role is remote (must be based in Salt Lake City)

What we offer:

• Competitive salary and equity - you’ll share directly in the company’s success
• Full medical, dental, and vision coverage
• Wellness perks like Headspace and the Peloton One App
• 401(k) to help you build long-term financial security
• Lunch and snacks when you’re in the office
• Regular team offsites and company events as we grow
• A culture built on ownership - your work matters and people will see it!