Tier 2 Support Specialist

Columbia Technology Partners, Inc; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Vision & Dental

401k

PTO

Career growth

Life and AD&D Insurance

Disability insurance

Profit sharing bonus

Referral bonus

Job summary

Columbia Technology Partners, Inc. is seeking a Tier 2 Support Specialist to join a mission-focused team supporting enterprise IT operations.

This role provides advanced technical support for escalated user issues, maintains critical systems and applications, and helps ensure the reliability, security, and performance of the IT environment. This position requires a strong troubleshooting background, hands-on systems administration experience, and the ability to work independently in a fast-paced

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or another technically relevant field and 5 years of related experience.
• In lieu of a degree, 10 years of relevant experience supporting enterprise IT environments.
• Experience providing Tier 2 or advanced technical support in a help desk, service desk, or systems administration capacity.
• Experience troubleshooting Windows-based systems, applications, user accounts, and network connectivity issues.
• Familiarity with system administration, patch management, monitoring tools, and configuration management practices.
• Strong written and verbal communication skills with the ability to document technical procedures and solutions.

Responsibilities

• Provide Tier 2 support for escalated service desk incidents and requests.
• Troubleshoot and resolve system, application, network, and user access issues.
• Monitor, maintain, and support servers, operating systems, and enterprise applications.
• Install, configure, deploy, and upgrade hardware, software, and system tools.
• Perform system health checks, patching, updates, and configuration management activities.
• Support account administration, permissions management, and access control processes.
• Respond to system alerts, outages, and incidents, including root cause analysis and corrective actions.
• Utilize monitoring tools to track system performance, availability, and capacity.
• Assist with implementation of security controls, endpoint protection measures, and compliance initiatives.
• Document system configurations, procedures, standards, and operational processes.
• Collaborate with infrastructure, network, security, application, and help desk teams to improve service delivery and support ongoing projects.

Skills

Tier 2 support

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in IT/CS/IS or related field

10 years experience in lieu of degree

Tools

System administration

Patch management

Monitoring tools

Configuration management

Job description

Columbia Technology Partners is seeking a Tier 2 Support Specialist to join a mission-focused team supporting enterprise IT operations. This role provides advanced technical support for escalated user issues, maintains critical systems and applications, and helps ensure the reliability, security, and performance of the IT environment.

This position requires a strong troubleshooting background, hands‑on systems administration experience, and the ability to work independently in a fast‑paced operational environment.

Work Schedule

• Regular shift: Sunday through Thursday, 10:00 PM - 6:00 AM
• Initial training period: Monday through Friday, 6:00 AM - 2:00 PM

Key Responsibilities

• Provide Tier 2 support for escalated service desk incidents and requests.
• Troubleshoot and resolve system, application, network, and user access issues.
• Monitor, maintain, and support servers, operating systems, and enterprise applications.
• Install, configure, deploy, and upgrade hardware, software, and system tools.
• Perform system health checks, patching, updates, and configuration management activities.
• Support account administration, permissions management, and access control processes.
• Respond to system alerts, outages, and incidents, including root cause analysis and corrective actions.
• Utilize monitoring tools to track system performance, availability, and capacity.
• Assist with implementation of security controls, endpoint protection measures, and compliance initiatives.
• Document system configurations, procedures, standards, and operational processes.
• Collaborate with infrastructure, network, security, application, and help desk teams to improve service delivery and support ongoing projects.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or another technically relevant field and 5 years of related experience.
• In lieu of a degree, 10 years of relevant experience supporting enterprise IT environments.
• Experience providing Tier 2 or advanced technical support in a help desk, service desk, or systems administration capacity.
• Experience troubleshooting Windows‑based systems, applications, user accounts, and network connectivity issues.
• Familiarity with system administration, patch management, monitoring tools, and configuration management practices.
• Strong written and verbal communication skills with the ability to document technical procedures and solutions.

Desired Skills

• Experience supporting enterprise server environments and business‑critical applications.
• Familiarity with security best practices, access management, endpoint protection, and compliance requirements.
• Experience with incident management, root cause analysis, and operational reporting.
• Knowledge of system upgrades, migrations, and technology implementation projects.

Why Join CTP?

At Columbia Technology Partners, you'll work alongside talented professionals solving complex technical challenges that make a real impact. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and a collaborative environment where your expertise is valued and your contributions matter.

Requirements

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification
• This position requires an active Security Clearance with appropriate Polygraph.

About Us

Founded in 2007, Columbia Technology Partners is a Service‑Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits represent what matters most to CTP: Our People.

Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

• Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
• Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
• Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
• Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
• Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really Good Benefits, For Really GREAT People

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; let's get where you're going, together.

• Medical: CTP offers 3 superior plans, bringing our employees both in‑network and out‑of‑network options.
• Vision + Dental: Both free to you + paid in full by CTP.
• Retirement: 401k - 6% company contribution
• PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.
• Career Growth: Up to $10,000 provided for approved career‑related learning, training, education, and/or tuition.
• Life and AD&D Insurance/Short‑Term & Long‑Term Disability: More peace of mind, at zero cost to you.
• Profit Sharing Bonus: End of year cash gets added to your bottom‑line.
• Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!