Tier 2 IT Systems Administrator

Mount Indie; North Charleston (SC); On-site; USD 110,000 - 150,000; Full time

Job summary

Mount Indie in North Charleston, SC is seeking an onsite Tier 2 systems administrator to provide advanced desktop and lab support alongside engineers and cybersecurity staff.

You will manage Windows domain environments, build and deploy VMs, maintain hardware and software, and participate in patching, change management and RMF artifacts. A DoD Secret clearance is required, and collaboration across teams is essential.

Qualifications

• 10 years in computer systems analysis.
• Experience with Windows domain environments.
• Experience with VM builds and deployments.
• Active DoD Secret clearance.
• Onsite in North Charleston, SC.

Responsibilities

• Help manage Windows domain environments.
• Support desktop operations and troubleshooting across RDT&E labs.
• Build and deploy virtual machines for system integration.
• Install, configure and maintain workstation hardware and approved software.
• Handle server and workstation installs, technology refreshes and scheduled upgrades.
• Troubleshoot and resolve hardware and software issues, including root cause on failed components.
• Maintain endpoints: workstations, laptops, printers, desk and mobile phones, and audio/visual gear.
• Run endpoint backups and protect data integrity.
• Take part in patch management, configuration management and change management.
• Track and implement DISA STIGs, and help build RMF artifacts and continuous monitoring.
• Write and maintain technical documentation, and lead or support projects.
• Work daily in MS Teams, ServiceNow, Active Directory and Microsoft Configuration Manager

Skills

Troubleshooting

Customer service mindset

Team collaboration

Education

Bachelor's degree in business or technical field

Active DoD Secret clearance

Tools

Active Directory

Microsoft Configuration Manager

ServiceNow

MS Teams

Virtual machines

Job description

Join our onsite support team for a Navy research, development, test and evaluation (RDT&E) network as a Tier 2 systems administrator in North Charleston, SC. You will be the escalation point above Tier 1, giving advanced desktop and systems support to network-connected and standalone labs, and working side by side with engineers and cybersecurity staff to keep the environment reliable and compliant.

What You Will Do

• Help manage Windows domain environments
• Support desktop operations and troubleshooting across RDT&E labs
• Build and deploy virtual machines for system integration
• Install, configure and maintain workstation hardware and approved software
• Handle server and workstation installs, technology refreshes and scheduled upgrades
• Troubleshoot and resolve hardware and software issues, including root cause on failed components
• Maintain endpoints: workstations, laptops, printers, desk and mobile phones, and audio/visual gear
• Run endpoint backups and protect data integrity
• Take part in patch management, configuration management and change management
• Track and implement DISA STIGs, and help build RMF artifacts and continuous monitoring
• Write and maintain technical documentation, and lead or support projects
• Work daily in MS Teams, ServiceNow, Active Directory and Microsoft Configuration Manager

Required Qualifications

• 10 years in computer systems analysis
• Windows domain environments
• Virtual machine builds and deployments
• System patching and configuration management
• DISA STIG implementation and DoD cybersecurity practices
• Strong troubleshooting and problem solving
• Customer service mindset; works well alone and on a team
• Bachelor’s degree in a business or technical field (typical)
• Active DoD Secret clearance
• Onsite in North Charleston, SC

Preferred Qualifications

• Windows 11 training (Udemy or equivalent)
• Red Hat Linux system administration training (Udemy or equivalent)
• macOS Jamf training (Udemy or equivalent)
• DCWF Windows System Administrator (Cyber Exchange/JKO, DISA-US1379)
• Microsoft Certified IT Professional