Tier 2 IT Support Specialist - POS & Store Network Expert

7-Eleven, Inc; Enon (OH); On-site; USD 42,000 - 72,000; Full time

Job summary

7-Eleven, Inc. seeks a Tier 2 Technical Support Specialist to provide advanced IT support for store leaders, franchisees, and internal teams. You will troubleshoot complex POS, network, and store IT issues, while guiding Tier 1 staff and coordinating with resolver groups.

You will analyze trends, implement fixes, and help roll out new store technologies. Strong remote support, analytical, and communication skills are essential for success in a 24/7 environment.

Qualifications

• Associates degree or 2-year equivalent required.
• Minimum 2+ years of relevant IT support experience.

Responsibilities

• Escalation point for Tier 1 with complex POS/network issues.
• Troubleshoot using remote tools, logs, diagnostics.
• Analyze recurring issues and identify root causes.
• Configure deployments, patches, hardware replacements.
• Document resolutions and contribute to knowledge base.
• Mentor Tier 1 staff and support 24/7 operations.

Skills

POS systems

Networking

Remote support

Documentation

Security/compliance

Communication

Education

Associates degree

Tools

TeamViewer

BeyondTrust

Microsoft Remote Desktop

ServiceNow

Zendesk

JIRA

Job description

7-Eleven, Inc. seeks a Tier 2 Technical Support Specialist to provide advanced IT support for store leaders, franchisees, and internal teams. You will troubleshoot complex POS, network, and store IT issues, while guiding Tier 1 staff and coordinating with resolver groups.

You will analyze trends, implement fixes, and help roll out new store technologies. Strong remote support, analytical, and communication skills are essential for success in a 24/7 environment.