Tier 1 Help Desk Specialist – 24/7 Remote Support

Aretec, Inc.; Ashburn (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Training and Certification Support

Job summary

Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in ServiceNow, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation. The position offers rotating shifts in a primarily remote work setting.

Qualifications

• 1 year of experience providing IT help desk or technical support.
• Strong customer service skills and effective communication.
• Ability to work rotating shifts, including nights and weekends.

Responsibilities

• Serves as Tier 1 customer support for CBP employees.
• Responds to incidents and service requests via multiple channels.
• Logs and documents incidents in ServiceNow.

Skills

Customer service skills

Technical support experience

Troubleshooting

Networking concepts

Communication skills

Education

High school diploma or equivalent

Tools

Windows operating systems

Microsoft Office

Active Directory

ServiceNow ITSM

Job description

Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in ServiceNow, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation. The position offers rotating shifts in a primarily remote work setting.