Ticketing Associate – Nashua, NH / Lowell, MA

Spectaclelive; Lowell (MA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

A ticketing and events company is looking for a Ticketing Associate in Nashua, NH & Lowell, MA. The role involves providing excellent customer service, managing ticket sales, and handling transactions. Candidates should be skilled in communication and proficient with technology. The position requires working nights and weekends for events, with a starting pay of $15.00/hour.

Qualifications

• Must have excellent customer service skills.
• Must be proficient in Microsoft Office Suite.
• Ability to operate basic software and technology.

Responsibilities

• Provide first-class customer service at box office windows.
• Sell and update tickets on ETix platform.
• Monitor and reconcile cash drawer at end of shift.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Proficient in Microsoft Office Suite

Ability to handle cash and credit card transactions

Job description

Ticketing Associate – Nashua, NH / Lowell, MA

Ticketing Associates are often the first touchpoint for guests of our venues, making them a critical member of our guest relations team. Ticketing Associates answer emails, take phone calls, and handle in person conversations to help the public purchase tickets to events and resolve customer service issues.

Department: Ticketing

Report to: Box Office Manager

Job Responsibilities

• Provide first-class customer service to all incoming phone calls, emails, or in person activity at the box office windows.

• Be knowledgeable on pricing, seating charts, and basic event information for all upcoming events at our venues.

• Sell available ticket inventory and update patron accounts on our ETix ticket platform.

• Accurately handle cash or credit card transactions.

• Monitor and reconcile cash drawer at end of shift and maintain records of everyday transactions.

• Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box offices.

• Prepare and administer Will Call, guests list, VIP passes, etc on an event day.

• Assist Box Office Manager with the reporting of available ticket inventory.

• Other duties as assigned by the Ticketing department.

• Assist with venue general administrative duties.

Job Skills & Qualifications

• Must have excellent customer service skills, communication skills, and problem-solving abilities.

• Must be proficient in Microsoft Office Suite.

• Ability to operate basic software and technology such as a tablet, credit card swipe, and Point of Sale.

• Ability to work nights and weekends for events.

• Ability to handle cash and credit card transactions.

• Ability to work and adapt to a high-paced, high-volume environment.

Starting Rate of Pay: $15.00/hour

Email: Genevieve Shappell ([e-mail]) if interested. Applicants willing to work at both our Nashua & Lowell locations will be given priority.

57 Bedford Street, Suite 115
Lexington, MA 02420