Ticket Support Analyst

FES - Further Enterprise Solutions; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A telecommunications solutions provider is seeking a customer service professional in Orlando, FL. Candidates should possess a minimum of 2 years of experience in wireless network technologies and excellent communication skills. Responsibilities include taking ownership of issues, building relationships, and analyzing problems logically. The ideal candidate will be able to work flexible shifts and meet objectives in a fast-paced environment. This role is integral to ensuring high-quality service for customers.

Qualifications

• Minimum 2 years experience in wireless network technologies and environments.
• Customer Service Training or equivalent work experience.
• Proven track record of meeting objectives.

Responsibilities

• Demonstrate exceptional ownership of issues through to resolution.
• Analyze problems logically and organize work effectively.
• Build strong relationships both internally and externally.

Skills

Interpersonal skills

Communication skills

Problem-solving

Ability to work flexible shifts

Tools

Microsoft Word

Microsoft Excel

Job description

FES- Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, Founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

Job Description

• Customer Service Training, and/or equivalent work experience.
• Knowledge of Microsoft Word, Excel and other general applications.
• Excellent interpersonal, written and oral communication skills.
• Proven track record of meeting objectives.
• Minimum 2 years experience in wireless network technologies and environments.
• Ability to work flexible shifts during non-business hours.

Core Competencies:

• Demonstrates exceptional capacity for taking ownership of issues through to resolution.
• Takes a logical and orderly approach to analyzing problems, organizing work and planning actions.
• Ability to build strong relationships both internally and externally.
• Ability to span departments to assist in resolving network event outages.
• Searches and implements creative solutions, going beyond the traditional and accepted.
• Ability to multi-task, meet objectives and solve issues in stressful situations.
• Ability to work with people from various backgrounds.
• Identify internal and external customers and meet or exceed their expectations in an efficient way.

Qualifications

End Date: 07/06/2015

Additional Information

All your information will be kept confidential according to EEO guidelines.