TICKET SALES SUPERVISOR

Inn of the Mountain Gods; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Inn of the Mountain Gods is seeking a full-time seasonal Ticket Sales Supervisor to manage all aspects of ticket operations. The role requires strong communication with guests and staff, supervising ticket staff, and ensuring accurate cash handling and POS usage.

The position emphasizes excellent customer service, knowledge of all ski resort products and services, and the ability to respond promptly to guest needs and complaints. A high school diploma and clean background are required.

Qualifications

• High School Diploma or GED; must be 18+.
• Excellent communication and guest service skills.
• Experience in ticket sales or hospitality preferred.
• Ability to train and supervise staff.
• Must pass pre-employment drug screening and background check.

Responsibilities

• Sell group tickets, season passes, and special services.
• Supervise and train ticket staff.
• Provide guests with directions and information; address complaints professionally.
• Maintain ticket inventory and staff attendance records.
• Identify guest needs and respond to them promptly.

Skills

Communication skills

Cash handling

Basic computer skills

Staff training

Guest service

Education

High School Diploma or GED

Job description

Position is full time seasonal. Responsible for all ticket sales, including but not limited to; group sales, season passes, and special services. Supervises and trains ticket staff. This position requires excellent communication skills and the ability to identify and respond to the wants/needs of guests and staff members. Must have an in-depth knowledge of all Ski Apache products and services; cash handling, computer skills, professional appearance and attitude are all key components of this position.

Key Responsibilities and Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Service
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionalism
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Will be able to identify the needs/wants of guests purchasing lift tickets and provide the service or direction to meet them;
• Basic computer skills required;
• Train sales staff on cash handling and other assigned job duties;
• This position is responsible for special services, will call, employee I.D’s, as well as group and season pass sales;
• Will maintain all necessary records, including but not limited to ticket inventory, staff attendance and time records;
• Supervisory Responsibilities
• Provide leadership to the department;
• Must be able to fill in any position as necessary;
• Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High School Diploma or General Education Diploma (GED);
• Must possess good oral and written communication skills, as well hospitality skills;
• Must be able to work all shifts;
• Must be 18 years of age or older;
• Must have a proven record of dependability of performance;
• Must pass a pre-employment drug screening;
• Must pass a pre-employment background investigation;
• 3 years’ experience in the Ski Resort Industry;
• Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.