Ticket Sales Associate

Sugarloaf Mountain Corporation; Brighton (UT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free All-Access Brighton Ski Pass

Free UTA Ski Bus access

Discounted Brighton lift tickets for朋友

Job summary

Brighton Resort is seeking friendly, energetic Ticket Sales Cashiers for the winter season to welcome guests and manage ticket and pass transactions with accuracy and courtesy.

You will greet guests, answer questions about mountain services, and collaborate with the ticket office to ensure smooth, efficient sales during peak times while upholding Brighton’s hospitality culture.

Qualifications

• Strong interpersonal and communication skills.
• Positive, professional attitude under pressure.
• Experience using point-of-sale systems and handling cash/card transactions.
• Reliable attendance and punctuality.
• Ability to stand for extended periods in a busy indoor setting.
• Availability for at least three shifts per week, including weekends, evenings, and holidays.

Responsibilities

• Welcome guests with warmth and professionalism.
• Provide clear, accurate information about tickets and passes.
• Process ticket and pass sales quickly and accurately.
• Resolve errors promptly and escalate when needed.
• Listen to guest questions and offer helpful information about mountain services.
• Collaborate with the ticket office and other departments to support guests.

Skills

Interpersonal skills

Customer service

Professional demeanor

POS experience

Attention to detail

Punctuality

Shift availability

Transportation to resort

Teamwork

Tools

POS systems

Cash handling

Job description

Overview

Brighton Resort is looking for friendly, energetic, detail-oriented, and guest-focused Ticket Sales Cashiers to join our team for the upcoming winter season. As a front-line member of our resort, you’ll set the tone for each guest’s day on the mountain by creating positive first impressions, providing a warm welcome, and ensuring smooth, accurate transactions.

Stationed in the ticket office, you’ll assist guests with purchasing lift tickets, season passes, and resort products while delivering excellent service. This role is essential in ensuring efficient sales processes, supporting guests with clear information, and helping them navigate their mountain experience. As a visible ambassador of Brighton Resort, you’ll balance guest service, accuracy, and professionalism while thriving in a fast-paced, high-energy environment that reflects Brighton’s culture of hospitality, mountain adventure, and excellence in service.

Perks & Benefits

• FREE All-Access Brighton Ski Pass
• FREE UTA Ski Bus access
• Discounted Brighton lift tickets for friends & family
• Access to discounted lift tickets at multiple ski areas
• Access to all Boyne Resorts
• Employee discounts at all Brighton outlets
• Discounted membership at Momentum Indoor Climbing Gym
• Pro deals through ExpertVoice, Liberty Mountain, and Outdoor Prolink

Responsibilities

Key Responsibilities

Welcoming Mountain Ambassador

• Greet every guest with warmth, professionalism, and enthusiasm
• Provide clear, accurate information about tickets, passes, and resort services
• Represent Brighton’s approachable, friendly culture authentically

Accuracy & Efficiency

• Process tickets and pass sales quickly and accurately, even during peak times
• Maintain attention to detail with card handling and point-of-sale systems
• Take ownership of resolving any errors promptly and willing to ask questions

Guest Problem-Solving

• Listen actively to guest questions and concerns
• Turn challenges into positive experiences through patience and empathyOffer helpful information about mountain conditions, resort facilities, and services

Team Collaboration

• Supporting coworkers during busy rush periods
• Communicate effectively with the ticket office team and other departments
• Contribute to a positive, supportive atmosphere

Professional Reliability

• • Arrive consistently on time, ready for work—even in winter conditions
  • Handle money and sensitive information responsibly
  • Follow all card-handling and security procedures

Qualifications

• Strong interpersonal and communication skills
• Positive, professional attitude under pressure
• Computer point of sale systems and cash/card-handling experience
• Reliable attendance and punctuality
• Ability to stand for extended periods in a busy indoor setting
• Availability for at least three shifts per week, including weekends, evenings, and holidays
• Reliable transportation to and from the resort in winter conditions
• Commitment to excellent customer service and teamwork

Preferred but not required

• • Previous guest service, retail, or hospitality experience
  • Familiarity with ski resort operations

Resort Culture Standards

At Brighton Resort, we value inclusivity, community, and passion for the mountain. Every team member contributes to a welcoming culture where guests feel valued and supported. Ticket Sales Cashiers are expected to model professionalism, teamwork, and dedication to creating memorable guest experiences.