Ticket Sales Agent

Big Bear Mountain Resort; Big Bear Lake (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Free season pass

Lift tickets for friends & family

Free skiing at other Alterra Mountain–

Discounted lift tickets

Retail and Rental discounts

Food & Beverage discounts

Free staff ski/snowboard lessons

Exclusive employee and family events

Free local bus pass

401(k) savings plan

Employee Assistance Programs

Sick Pay

Career positions offer additional

Job summary

Big Bear Mountain Resort in Big Bear Lake, California, is seeking seasonal guest services agents to assist guests at our ticket windows, answer questions about products, pricing, and promotions.

The positions are located at Bear Mountain or Snow Summit in Big Bear Lake, with starting wages between $19.00/hr and $20.88/hr, depending on experience. This is a seasonal role offering opportunities to enjoy the resort’s perks and a dynamic work environment.

Qualifications

• Must be at least sixteen (16) years old.
• Cash handling experience preferred.
• Ability to handle stressful situations while maintaining a professional and pleasant attitude.
• Ability to work independently over long periods of time within rules and regulations to satisfy guests.
• Capacity to read, understand, and comply with guest policies and procedure manuals.
• Professionalism and strong guest service skills, attention to detail, and timeliness.
• Able to work flexible schedules, including weekends and holidays.

Responsibilities

• Sell and redeem products at our ticket windows and answer questions about products, pricing, and promotions.
• Engage with guests to provide information and assist with purchases at Bear Mountain or Snow Summit.

Skills

Customer service

Cash handling

Communication

Stress management

Independent work

Policy adherence

Punctuality

Job description

Seasonal

Working at Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast's best skiing/snowboarding and mountain biking terrain at your doorstep and Southern California's iconic beaches, deserts, and landscapes all within driving distance.

Big Bear Mountain Resort is Southern California's year-round home for alpine good times with three mountains - Bear Mountain, Snow Summit, and Snow Valley - offering something for outdoor enthusiasts of all ages and abilities, from world-class skiing, snowboarding, and sledding/tubing in the winter to mountain biking, hiking, base area activities, and golf in the summer, plus a full slate of can't-miss events throughout the year. Renowned for being some of the industry's most innovative and influential destinations, Big Bear Mountain Resort features the most rideable terrain in Southern California, as well as the region's only halfpipes and highest lift-served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, Big Bear Mountain Resort is owned by Alterra Mountain Company and is an Ikon Pass member destination.

Big Bear Mountain Resort is located in the San Bernardino National Forest, approximately 100 miles from Los Angeles and Orange County and 150 miles from San Diego. As the home of Southern California's best snow conditions, most rideable terrain, and premier lift-served bike park, Big Bear Mountain Resort employees are able to enjoy three unique mountains and are eligible to receive retail and food discounts, season passes for dependents, and ski free at Alterra Mountain resorts.

Employee Perks/benefits

• Free season pass
• Lift tickets for friends & family
• Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures)
• Discounted lift tickets at Ikon Pass partner resorts*
• Retail and Rental discounts
• Food & Beverage discounts
• Free staff ski/snowboard lessons
• Exclusive employee and family events
• Free local bus pass: mountaintransit.org
• 401(k) savings plan
• Employee Assistance Programs
• Sick Pay
• Career positions offer additional benefits.

Position Summary

Agents will engage with guests selling and redeeming product(s) at our ticket windows. Agents answer questions and provide information about products, pricing, and promotions.

This position is located at Bear Mountain or Snow Summit in Big Bear Lake.

Starting wage between $19.00/hr. - $20.88/hr. depending on experience.

Required Qualifications, Knowledge, Skills, And Abilities

• At least sixteen (16) years old
• Cash handling experience preferred
• Ability to handle stressful situations while maintaining a professional and pleasant attitude
• Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
• Capacity to read, understand, and comply with documents such as guest policies and procedure manuals
• Professionalism and strong guest service skills, attention to detail, and timeliness
• Able to work flexible schedules, including weekends and holidays

Offers of employment are contingent upon successful completion of a background investigation and your ability to perform the essential functions of the position, with or without accommodation.

Snow Summit LLC is an equal opportunity employer.