Ticket Operations Specialist

The Wallis; Beverly Hills (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A performing arts center in Beverly Hills seeks a Ticket Services Associate to manage daily operations and enhance customer experiences. The ideal candidate should have relevant experience in ticketing, strong communication skills, and a passion for the arts. This full-time role offers competitive pay, with additional benefits such as medical insurance and paid time off.

Benefits

100% paid medical benefits

Paid vacation

401k

Qualifications

• 1-2 years’ experience in ticketing or a related field.
• Knowledge of computerized ticketing/CRM software preferred.
• Ability to work calmly under tight deadlines.

Responsibilities

• Assist in managing day-to-day operations of Ticket Services.
• Lead daily box office operations during performances.
• Mentor Ticket Services Associates.

Skills

Customer service

Time management

Communication skills

Leadership skills

Education

Degree or certificate in theater arts or related field

Tools

Tessitura

Microsoft Office Suite

Google Docs

Job description

Overview

The Wallis Annenberg Center for the Performing Arts is a public-private partnership with the City of Beverly Hills. We strive to be a site for the convergence of relevant, dynamic performing arts, education and civic life, strengthening our local and global community as a presenter, producer, educator and community resource. Our core values are Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability.

The campus is a 70,000-square-foot facility with the original 1933 Beverly Hills Post Office (on the National Register of Historic Places) and includes the Bram Goldsmith Theater (500 seats), the Lovelace Studio Theater (150 seats) and an inviting open-air plaza for family, community and other performances.

About the Job

Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the overall day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills, and must be able to interact with a broad range of constituents. The ideal candidate must be team-oriented, have strong time management, organizational, communication, and leadership skills, and be able to accept and respond openly to direction and work well in a highly collaborative environment.

What You’ll Do

Be the Patron Experience Champion

• Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis
• Serve as front-line support during performances, helping patrons with same-day sales and resolving any ticketing concerns with grace and efficiency

Master the Technical Operations

• Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing to ensure seamless performance days
• Maintain the integrity of our Tessitura system through precise data management, inventory control, and customer record updates
• Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution

Drive Data and Communications

• Generate targeted reports and create segmented lists that connect our diverse programming with the right audiences
• Process subscription renewals and coordinate with Education and Community Outreach departments for comp ticket fulfillment
• Handle administrative functions, including check request processing, filing, and patron outreach calls

Provide Leadership Support

• Mentor Ticket Services Associates and troubleshoot system issues alongside the Assistant Ticket Services Manager
• Serve in rotation as event Supervisor on Duty, ensuring operations run smoothly during performances
• Support the General Manager with special projects and daily administrative needs as our organization grows
• Other duties, functions, and special projects as assigned

What We’re Looking For

• 1-2 years’ experience, preferably in ticketing or a combination of education and experience
• Previous Tessitura experience and/or knowledge of computerized ticketing/CRM software preferred, and an understanding of core ticketing concepts
• Superior interpersonal skills; communicate effectively with coworkers, guests, and clients, with the ability to interact positively with diverse groups
• Able to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead
• Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service
• Strong communication skills, both written and verbal, are required
• Familiarity with Microsoft Office Suite, with particular proficiency in Excel preferred, as well as familiarity with Google Docs, Forms, and Apps
• Must be a self-starter and able to handle a multitude of situations and challenges on a day-to-day basis, along with managing multiple tasks simultaneously
• Hours will include evenings, weekends, and holidays as production schedules require
• Ability to accurately enter data into a CRM system and concentrate for long periods of time
• Degree or certificate in theater arts or related field preferred
• Previous experience in theater arts organization desired

How You’ll Thrive Here

• Service excellence mindset. You’re energized by creating positive experiences for patrons and take pride in solving ticketing needs with care and efficiency.
• Detail-oriented reliability. You excel at managing multiple tasks accurately, from data entry to inventory management, while maintaining high standards under pressure.
• Collaborative team player. You value authentic relationships and work well with colleagues across departments to support seamless operations.
• Growth-oriented learner. You bring solid experience while staying curious about new systems, processes, and ways to improve patron service.
• Adaptable problem-solver. You handle unexpected situations calmly, think on your feet during busy performance nights, and find creative solutions to patron requests.
• Technology-savvy communicator. You’re comfortable with ticketing systems and enjoy using technology to streamline workflows and enhance the patron experience.

Note: This role will be recruited with a position start date no earlier than November 1, 2025.

Salary & Benefits

This is a full-time, non-exempt position with a pay range between $21.25 and $21.86 per hour. Benefits include 100% paid medical benefits (including dental, vision, and life insurance for the employee), paid vacation, personal and sick days, 401k, paid parking, and occasional complimentary tickets for some events or productions at The Wallis.

The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.

Physical Requirements

While performing the essential functions of this job, the incumbent must be able to stand and sit for extended periods, bend, reach, climb stairs, lift and move materials, pull/push, and operate computers and other office equipment. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made.