Ticket Office Intern

Intern Palm Beach; Florida; On-site; USD 15,000 - 21,000; Full time

Job summary

Intern Palm Beach at Roger Dean Chevrolet Stadium in Florida is seeking an energetic team player for the ticket operations internship covering Spring Training 2027 and Minor League 2027 seasons. You will help sell season, group, and individual tickets, assist with CRM systems, and support day-to-day ticket office operations.

The role requires strong Microsoft Excel/Word skills, customer service focus, and the ability to work long hours and weekends. Transportation is required.

Qualifications

• Must have strong customer service and communication skills.
• Must be able to work long hours and weekends.
• Must have knowledge of Microsoft Excel and Word; Tickets.com ProVenue knowledge is helpful.

Responsibilities

• Sell season, group, mini-plan and individual tickets for Spring Training 2027 and Minor League 2027 games.
• Assist in training and supervising part-time ticket office staff.
• Maintain accounts database using Score CRM and Tickets.com ProVenue.
• Support day-to-day ticket office operations and customer service.
• Handle phone calls and voicemails; assist with fulfillment and client service.

Skills

Customer service

Attention to detail

Team player

Communication skills

Education

High School Junior/Senior

College Student

Tools

Microsoft Excel

Microsoft Word

Tickets.com ProVenue

Score CRM

Job description

Reports Directly To: Director of Ticket Operations

We are looking to add an energetic person with a “team-player” and “can do” attitude to our team. This position is responsible for all aspects of ticketing operations for both the Spring Training and Minor League Baseball seasons at Roger Dean Chevrolet Stadium; Spring Training home of the Miami Marlins and St. Louis Cardinals and Class-A Florida State League home for the Jupiter Hammerheads and Palm Beach Cardinals.

Duties & Responsibilities

• Sell season, group, mini-plan and individual tickets for Spring Training 2027 and Minor League 2027 games
• Acquire a working knowledge of the Tickets.com ProVenue System
• Assist in the training and supervision of the part-time ticket office staff in all aspects of selling season, group, mini-plan and individual tickets
• Assist in the printing of season, group and mini-plan tickets
• Answer incoming phone calls and return voicemails
• Help in maintaining the policies of the ticket office with regard to customer service, ticketing issues and ticket operations
• Help maintain accounts database utilizing the Score CRM and Tickets.com ProVenue systems
• Assist the Director of Ticket Operations and Ticket Office Coordinator in leading part-time staff with regard to customer service and day-to-day operations of the ticket office
• Assist sales department with fulfillment and client service for groups and corporate sponsors
• Calling established leads and generating new leads by prospecting
• Game Day duties include preparation of group areas, event details, administrative tasks, and other duties assigned

Experience Required

• Must be willing to work long hours and weekends
• Must be willing to cooperate and work well with other areas of the organization
• Must be able to interact and work closely with customers
• Must be able to pay close attention to details
• Must have knowledge of Microsoft Excel and Word. Knowledge of Tickets.com ProVenue is helpful
• Must be willing to complete the internship through its entirety (March 15, 2027, to September 2027)
• Must have transportation with valid driver's license

Salary: Florida State Minimum Wage

Start Date: Monday, March 15, 2027, End Date: September 2027

This job description is intended as a guide to general job responsibilities and is not inclusive of every duty the employee is expected to perform.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Education Requirements

• High School Junior/Senior
• College Student

Open to Palm Beach County High School Students Only: No