Ticket Management Solution SIEM DLP Analyst

COOLSOFT; Madison (WI); Hybrid; USD 50,000 - 75,000; Full time

Job summary

COOLSOFT in Madison, WI seeks an entry-level Ticket Management Solution SIEM DLP Analyst to join the security operations team. You’ll monitor SOC dashboards, triage alerts, analyze logs, and document incidents while learning threat detection and incident response best practices.

This contract role offers up to 7 months with remote work options within Wisconsin or onsite, and requires current WI residency. Begin date 11/16/2026, end date 06/30/2027, with DOE compensation and performance-based

Qualifications

• Associates or Bachelors in cybersecurity, IT, CS or related field (or equivalent).
• Fundamental networking (TCP/IP, DNS, HTTP/S) and OS basics.
• Strong analytical mindset and clear written communication.

Responsibilities

• Monitor SOC tools (SIEM, DLP, WAF) for health and visibility.
• Triaging alerts, analyzing logs, and escalating as needed.
• Review vulnerability scans and track weaknesses.
• Document security events and remediation steps in tickets.
• Escalate high-priority threats with concise notes.
• Collaborate with IT and cross-functional teams during investigations.

Skills

Security Analyst

IT Professional

Communication Skills

SIEM

DLP

Ticket Management

Job description

Ticket Management Solution SIEM DLP Analyst

(Jobs in Madison, WI)

Requirement id 159363

Job title Analyst

Job location in Madison, WI

Skills required Security Analyst, IT Professional, Communication Skills, Ticket Management Solution SIEM DLP

Open Date 19-Oct-2026

Close Date

Job type Contract

Duration 7 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Analyst: Security Analyst, IT Professional, Communication Skills, Ticket Management Solution SIEM DLP

Start date: 11/16/2026

End Date : 06/30/2027

Submission deadline: 10/26/2026 4:00:00 PM

Client Info: ETF

Note

• Interview: 1 round via Teams
• Onsite or Remote: Candidates must be CURRENT WI residents. No relocation allowed. This position can work 100% remote (within WI) or in the office.

Description

This entry-level role will serve as the first line of defense in monitoring our network, systems, and security tools. They will be responsible for reviewing Security Operation Center (SOC) dashboards, triaging incoming alerts, analyzing logs, reviewing vulnerabilities, and documenting incidents. This role is for cybersecurity professional looking to build a strong foundation in threat detection, incident response, and SOC operations.

Key Responsibilities

• SOC Tool Monitoring & Health: Regularly review and monitor Security Operation Center tools (such as SIEM, DLP tools, Web Application firewalls) to ensure operational health, proper log ingestion, and continuous visibility.
• Log & Alert Triaging: Monitor real-time security dashboards and system logs, perform initial triage on alerts, and escalate to senior BISM staff as needed to distinguish between false positives and legitimate security events.
• Vulnerability Review: Review routine vulnerability scan results and assist in tracking known weaknesses across assets.
• Ticketing & Documentation: Accurately document all security events, investigations, and remediation steps within the ticketing system. Ensure tickets are resolved and closed out in accordance with standard operating procedures.
• Escalation: Escalate complex, high-priority, or unverified threats to more senior SOC staff or incident response leads with clear and concise briefing notes.
• Cross-Functional Collaboration: Collaborate with IT, system administration, and other cross-functional teams during investigations and incident resolution as needed.

Qualifications & Skills

• Education (Preferred but not required): Associates or Bachelors degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent practical experience/certifications).
• Foundational Knowledge: Basic understanding of networking protocols (TCP/IP, DNS, HTTP/S), operating systems (Windows and Linux), and common security concepts.
• Analytical Mindset: Strong attention to detail with a natural curiosity for investigating anomalies and logs.
• Communication: Good written and verbal communication skills, with the ability to document technical findings clearly and work effectively in a team environment.

EOE Protected Veterans/Disability