Ticket Agent

Herzog; Albuquerque (NM); On-site; USD 16,531 - 22,041; Full time

Job summary

Herzog Transit Services, Inc. in Albuquerque, NM seeks a Full-time Ticket Agent for the New Mexico Rail Runner. The role focuses on frontline passenger service, assisting with schedules and ticket purchases, and making announcements regarding service disruptions.

The position is entry-level and requires a valid driver’s license. Training will be provided, with emphasis on safety, reliability, and customer experience across varied shifts including weekends.

Qualifications

• Entry level position; no prior experience required.
• Some familiarity with The New Mexico Rail Runner Express train service and local area preferred.
• Must have a valid driver’s license.

Responsibilities

• Provide excellent customer experience.
• Communicate with Customer Service.
• Make on board announcements regarding service disruptions or delays.
• Assist passengers with train/bus schedules.
• Assist passengers with ticket purchases both cash and credit.
• Reconcile daily train fare ticket sales.
• Report any safety or security concerns to the Transportation Department.
• Support with busing for special events or service interruptions.
• Operate a company vehicle to transport crews.
• Flexible schedule, including potential weekend shifts.

Skills

Customer service

Communication

Cash handling

Ticketing

Education

High school diploma or equivalent

Job description

Overview

Herzog Transit Services, Inc. is currently seeking a Full-timeTicket Agent for the New Mexico Rail Runner inAlbuquerque,NM to join our team.

Duties and Responsibilities:

*This is a non-exhaustive overview of the job duties for this position.

• Provide excellent customer experience.
• Communication with Customer Service.
• Making on board announcements regarding service disruptions or delays.
• Assisting passengers with train/bus schedules.
• Assisting passengers with ticket purchases both cash and credit.
• Reconcile daily train fare ticket sales.
• Picking up and discarding used newspapers, litter and debris.
• Reporting any safety or security concerns to the Transportation Department.
• Assisting with busing for special events or service interruptions.
• Operating a company vehicle to transport crews.
• Flexible schedule, including potential weekend shifts.
• Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• This is an entry level position. No experience is necessary. However, familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.
• Must have a valid driver’s license.

Pre-Employment Requirements:

• Subject to pre-employment background check and motor vehicle report review.
• Maintain valid driver’s license and endorsements as required per position.
• Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements:

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This position will be physically demanding at times. This is a non-exhaustive overview of the physical requirements of this job.

• Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
• Frequent standing for extended periods of time.
• Frequent walking throughout the duration of work shift.
• Able to work in conditions with loud noise; work around heavy/moving passenger cars.
• Requires occasional lifting, stooping, or bending.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals as required by the position.

Safety:

• Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

Benefits:

• Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog:

Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.

Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects.

We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.

Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results.

Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.

We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.

It is the policy of Herzog Transit Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age,citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.