Thrift Store Assistant Manager

The Salvation Army North & Central Illinois Division; Grand Forks (ND); On-site; USD 18,752 - 26,708; Full time

Job summary

The Salvation Army Grand Forks thrift store is seeking an Assistant Manager to oversee daily operations, assist with customer service, and manage inventory and merchandising. The role supports the Store Manager and contributes to a positive donor and shopper experience in a mission-driven environment.

Qualified candidates will have a high school diploma, retail experience, cash handling ability, and the capacity to pass background checks.

Qualifications

• High School diploma or equivalent required.
• One or more years of retail experience preferred, ideally in a non-profit or thrift store setting.
• Previous experience processing cash.
• Must pass background checks, possess a valid driver’s license, and meet MVR requirements.

Responsibilities

• Store Operations Support including opening/closing procedures and basic cash handling.
• Inventory & Merchandising Assistance with sorting, pricing and display of donated items.
• Customer Service to answer questions, resolve minor complaints and maintain a welcoming store environment.
• Sales Floor Support to implement promotions and maintain attractive displays.
• Facility Upkeep to maintain a clean and safe environment.
• Donor & Community Interaction to greet donors and support engagement efforts.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Initiative

Multi-tasking

Communication

Education

High School diploma or equivalent

Job description

Position Summary

The Salvation Army Grand Forks provides an enjoyable shopping experience with great deals on a variety of goods. Revenue from the store directly supports the local community by funding The Salvation Army Grand Forks programs and services. The Salvation Army Grand Forks is committed to “Doing the Most Good” by offering holistic, person-centered support to individuals and families. In addition to worship services and pastoral care, the Corps provides short- and long-term case management, food and clothing assistance, utility and rent support, housing resources, and connections to community organizations.

The Thrift Store Assistant Manager supports the daily operations of the store, assisting with customer service, inventory flow, and staff coordination. This role helps maintain a clean, organized store environment and ensures donors and shoppers have a positive experience. The Store Assistant Manager contributes to effective merchandising, promotes sales, and supports the overall mission of The Salvation Army.

Wage: $16.50 per hour, 40 hours a week

3401 South 31st Street, Grand Forks, ND 58201

Essential Functions (approximate Time Spent)

• Store Operations Support (35%): Assist with daily store operations, including opening and closing procedures, basic cash handling, and ensuring policies and procedures are followed. Provide support to the Store Manager in supervising staff and volunteers.
• Inventory & Merchandising Assistance (25%): Help oversee the sorting, pricing, and display of donated items. Ensure merchandise is rotated regularly and that displays are clean and organized.
• Customer Service (15%): Provide excellent customer service by answering questions, resolving minor complaints, and helping maintain a welcoming store environment.
• Sales Floor Support (10%): Support implementation of promotions and merchandising plans developed by the Store Manager. Help maintain attractive and well-stocked displays to maximize sales.
• Facility Upkeep (10%): Assist in maintaining a clean and safe store environment. Report facility or equipment issues to the Store Manager in a timely manner.
• Donor & Community Interaction (5%): Greet and thank donors for contributions. Support community engagement efforts led by the Store Manager.

Education And Experience

• High School diploma or equivalent required.
• One of more years of retail experience, preferably in a non-profit or thrift store setting.
• Previous experience processing cash.
• Must pass background checks, possess a valid driver’s license, and meet MVR requirements.

Competencies

• Flexible interpersonal and communication skills.
• Strong attention to detail and excellent organizational skills.
• High level of initiative and self-motivation.
• Ability to problem-solve, multi-task, and prioritize.

Working Conditions

• Perform all physical aspects of the position, including being mobile, bending, reaching, and climbing.
• Must be able to lift 40 pounds regularly and occasionally 60 pounds.
• Must be able to communicate clearly with colleagues, customers, and the community.
• On-site role; not eligible for a remote-friendly work environment.

Supervisory Responsibilities

• None.

Drive/Travel Requirements

• Drive locally using an agency or personal vehicle to support the mission of The Salvation Army.

Other Duties

• All employees recognize that The Salvation Army is a church and agree to support its mission as employees.
• This job description is not all-inclusive and is intended to outline essential functions. The supervisor may assign additional duties, responsibilities, and tasks as needed.