Thoracic Navigator RN

St Joseph Hospital & Medical Center; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Saint Joseph's Hospital and Medical Center in Phoenix, AZ is seeking a Navigator RN to guide patients through complex healthcare journeys. You will assess needs, educate on options, coordinate care across providers, and help access resources, serving as a central point of contact.

The role requires strong clinical knowledge, excellent communication, problem-solving, and a compassionate, patient-centered approach to ensuring seamless care across in-person, telehealth, and community settings for a

Qualifications

• Bachelor of Nursing is required.
• Three years of RN experience in inpatient or outpatient settings.
• AZ RN license and BLS CPR are required.

Responsibilities

• Coordinate and manage patient care plans across clinic, home health, and telehealth.
• Perform comprehensive in-person and virtual patient assessments.
• Facilitate communication among patients, caregivers, multidisciplinary teams and community resources.
• Provide education on disease processes, treatment plans, medications, and survivorship.
• Navigate insurance prior authorizations and patient assistance programs.

Skills

Clinical knowledge

Communication skills

Patient education

Education

Bachelor of Nursing

Tools

EMR documentation

Record/Verify system

Computer literacy

Job description

Job Summary and Responsibilities

As a Navigator RN, you will provide expert nursing guidance and support to patients as they navigate complex healthcare journeys.

Every day you will assess patient needs, educate on treatment options, coordinate care across multiple providers, and facilitate access to resources, acting as a central point of contact.

To be successful, you will demonstrate strong clinical knowledge, exceptional communication and problem-solving skills, and a compassionate, patient-centered approach to ensure seamless and informed care.

The Specialty Nurse Navigator plays a crucial role in patient care, offering comprehensive in-person and telehealth management and oversight for a highly complex patient population. The Specialty Nurse navigator is assigned to a complex population of patients providing individualized and comprehensive care across multifunctional groups to reduce barriers, coordinate diagnostic, pharmacological and treatment efforts while promoting and ensuring prompt access to care including home health, biologics, hospital, ER and clinic support. The specialty nurse navigator will anticipate and direct the care of the patient through evaluation, risk reduction and advanced clinical decision making. Applying the nursing process, the specialty Nurse Navigator performs clinical assessments; education on disease process, plan of care and treatment modalities to include a complex pharmacological regimen and symptom management to support patients through the complexity of their care continuum to end of life.

• Coordinate and Manage Patient Care Plans – Oversee the continuum of care for advanced lung disease patients, including clinic, pharmacy, home health, and telehealth pathways, ensuring quality, safety, and timeliness.
• Conduct Comprehensive Patient Assessments – Perform in-person and virtual evaluations of medical, physical, psychological, and psychosocial status, triaging routine, urgent, and emergent needs appropriately.
• Facilitate Communication and Collaboration – Serve as a liaison among patients, caregivers, multidisciplinary healthcare teams, biologics providers, and community resources to promote optimal outcomes.
• Provide Patient and Caregiver Education – Deliver individualized education on disease processes, treatment plans, medication management, symptom control, survivorship, and self-advocacy skills.
• Navigate Insurance and Authorization Processes – Manage prior authorizations, insurance approvals, and patient assistance programs to ensure uninterrupted access to life-saving pharmacologic agents

Job Requirements

Required

• Bachelors of Nursing
• Three (3) years of experience as an RN in an inpatient or outpatient setting

• Bachelors of Nursing
• One (1) year RN experience with three (3) years experience coordinating patient care, navigating the healthcare system, providing psychosocial support to ICU, tele and/or complex patients in a healthcare setting, home health, clinic and/or pharmacy

• AZ RN license
• American Heart Association Basic Life Support - CPR (BLS-CPR)
• Strong knowledge of medical terminology
• Computer skills, EMR documentation, Record/Verify system, work experience: patient education/interventions, symptom management

Where You'll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph's Hospital and Medical Center (SJHMC)

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.