This Way ONward Sales Associate - Southgate Plaza (NEW STORE)

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to connect with customers and provide exceptional service. In this role, you will leverage your product knowledge to inspire and outfit customers while promoting brand loyalty. Your responsibilities will include assisting customers, offering style suggestions, and supporting store operations. This position is ideal for those who are effective communicators and problem solvers, eager to learn and improve continuously. Join a dynamic team where your contributions will make a significant impact on customer experiences and brand engagement.

Qualifications

• Completed job readiness training at Gap Inc’s nonprofit partners.
• Effective communicator utilizing technology to engage with customers.

Responsibilities

• Assist customers and locate merchandise efficiently.
• Promote loyalty programs and educate customers about offerings.
• Support various store processes including sales floor and checkout.

Skills

Customer Service

Effective Communication

Problem Solving

Product Knowledge

Education

Job Readiness Training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.

2. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.

3. Promote loyalty by educating customers about our loyalty programs.

4. Leverage omnichannel offerings to deliver a frictionless customer experience.

5. Support sales floor, fitting room, checkout, back of house, and other processes as required.

6. Be courteous and responsive to internal and external requests.

7. Exchange and verify job-related information to provide support.

Who You Are

• Have successfully completed job readiness training at one of Gap Inc’s nonprofit partners.

• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.

• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.

• Able to handle customer interactions and potential issues/concerns courteously and professionally.

• Ability to learn procedural knowledge acquired through on-the-job training.