Third Key Holder

Hollywood Feed; Mount Pleasant (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free pet food and supplements

Tips

Job summary

Hollywood Feed is seeking a Third Key Holder in Mount Pleasant, SC. The role reports to Store Manager and Assistant, opening/closing, serving customers, and ensuring safe, efficient, and profitable operations in line with our customer-first policy.

Compensation is hourly and competitive, with duties including handling POS transactions, stock management, and supporting team needs. Weekend availability and driving deliveries are required, along with employee discounts and pet food perks.

Qualifications

• Commitment to animals and their owners.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Arrive before opening and stay after closing to ensure the store is ready for business.
• Assume managerial responsibilities in the absence of management.
• Greet and assist customers adhering to Hollywood Feed service standards.
• Demonstrate knowledge of store products to meet pet and customer needs.
• Maintain open communication with supervisors and coworkers.
• Train and support new employees and work as part of a team.
• Open availability including 3 weekend nights per week.
• Unload deliveries and stock shelves.
• Operate the Hollywood Feed POS system and handle transactions.
• Participate in educational sessions and regular store maintenance.
• Complete miscellaneous administrative duties as assigned.
• Safely operate company delivery vehicle for Same Day Delivery orders.

Skills

Verbal communication

Active listening

Customer service

Sales abilities

Product knowledge

POS system

Driver's license

Learning ability

Education

High School Diploma

Tools

POS system

Job description

Third Key Holder - Patriots Plaza (921 Houston Northcutt Blvd, Mount Pleasant, SC 29464)

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary

The Third Key Holder, who reports to the Store Manager and Assistant Store Manager, opens and closes the store, serves customers, and ensures safe, efficient, and profitable operations while upholding Hollywood Feed's first policy: "Do what is right by the customer."

This position offers a competitive hourly wage of $15.50/hr. to $19/hr.

Key Responsibilities

• Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations.
• Assuming managerial responsibilities in the event of management absences.
• Greet and assist customers in accordance with Hollywood Feed's established customer service standards.
• Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers.
• Maintain open and respectful communication with supervisors and coworkers.
• Work efficiently both independently and as part of a team, providing support and training to new employees.
• Expected to have open and weekend availability including closing 3 nights per week.
• Unload and properly stock product deliveries.
• Obtain proficiency in operating the Hollywood Feed point-of-sales system, including:
  • Opening and closing registers.
  • Creating customer accounts.
  • Processing customer transactions.
  • Performing inventory management tasks such as cycle counts.
• Participate in all scheduled Hollywood Feed educational sessions.
• Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties.
• Perform additional administrative duties as assigned.
• Safely operate company vehicles and deliver Same Day Delivery orders in accordance with Hollywood Feed policies, procedures, and safety standards.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8-10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.
• Utilize company approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio and other safety technologies. Reasonable accommodation requests will be evaluated through the interactive process in accordance with applicable law.

Education & Experience

• High School Diploma or equivalent

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.