Therapy Coordinator - Plattsburgh, NY

Lympha Press; City of Plattsburgh (NY); Hybrid; USD 32,000 - 56,000; Part time

Job summary

Lympha Press is seeking a part-time, field-based Therapy Coordinator in Plattsburgh, NY. Earn $135 per completed visit with higher rates as volumes increase, plus a $50 boost for Medical Advantage Plan visits. Mileage is reimbursed at $0.25 per mile and travel to patient homes is required.

You will educate patients on compression devices, size patients, demonstrate usage, and ensure compliance with regulatory requirements while collaborating with other teams.

Qualifications

• High School Diploma or GED required.
• Minimum six months of healthcare experience.
• Certification or license preferred but not required.
• Previous medical device industry experience is a plus.
• Strong written and verbal communication skills.
• Effective organizational, time management and multitasking abilities.
• Knowledge of scheduling, travel, and documentation applications.
• Self-motivated and able to work independently.
• Flexibility to travel to patient homes or healthcare settings.
• Ability to quickly learn company software and handheld technology.

Responsibilities

• Complete Medicare Advantage trials and explain benefits of advanced model pumps.
• Schedule and perform product demonstrations; take patient measurements and provide usage instructions.
• Ensure proper device fit and comfort for patients.
• Educate patients on compression therapy devices and protocols.
• Explain rental agreements and financial responsibilities to patients and caregivers.
• Respond to patient questions about devices and required documentation.
• Confirm appointments and prepare in-home visit expectations.
• Coordinate with internal teams on orders and documentation.
• Identify patient needs and escalate to patient relations for follow-up.
• Use translation resources to reduce language barriers when needed.

Skills

Strong communication

Organization

Time management

Willingness to travel

Self-motivated

Education

High School Diploma or GED

Job description

Description

ADVANCED LYMPHA PRESS THERAPY COORDINATOR – Plattsburgh, NY

Part-Time | Field-Based | Earn $135 per completed visit, with higher rates as you complete more deliveries!

POSITION HIGHLIGHTS

• Part-time, flexible schedule
• Field-based position providing in-home patient care and education
• Opportunity to make a direct impact on patient outcomes
• Mission-driven healthcare organization improving patient outcomes through innovative DME solutions

Role Summary

In this part-time, field-based role, you can earn $135 per completed delivery, with higher rates as you complete more deliveries.

Completed visits are paid at the following total rates:

• Visits 1–9: $135 per visit
• Visits 10–18: $160 per visit
• Visits 19 and above: $185 per visit
• Medical Advantage Plan visits receive an additional $50 per completed visit
• Mileage is reimbursed at $0.25 per mile

KEY RESPONSIBILITIES

• Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences
• Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices
• Ensure patients are properly sized for correct device fit and comfort
• Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions
• Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs
• Manage and respond professionally to patient questions and concerns regarding devices or required documentation
• Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education
• Collaborate with internal operations teams on order completion and documentation
• Identify, elevate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible
• Utilize company translation resources or partners to eliminate language barriers when applicable
• Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements
• Travel extensively within assigned territory to service patients and conduct in-home visits
• Work professionally and collaboratively with other company employees, managers, and departments
• Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements

Requirements

• High School Diploma or GED required; minimum six (6) months of related healthcare experience; professional certification or license preferred but not required
• Previous medical device industry experience a plus
• Strong written and verbal communication skills
• Effective organizational, time management, and multitasking abilities
• Knowledge of technology including scheduling, travel, and documentation applications
• Self-motivated, self-disciplined, and able to work independently while meeting role expectations
• Flexibility to travel to patient homes or healthcare settings for appointments
• Ability to quickly learn and effectively use company-specific software and handheld technology tools

PHYSICAL DEMANDS

• Ability to lift and carry up to 60 pounds
• Ability to sit, stand, bend, kneel, and reach as required for patient care
• Ability to read printed materials and computer screens
• Hearing and speech required to communicate in person and over the phone
• Manual dexterity to perform job functions and stamina to frequently sit for extended periods

SUPERVISORY FUNCTIONS

• This position has no supervisory responsibilities

ABOUT LYMPHA PRESS

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.

Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.