Therapeutic Behavioral Aide

Health Connect America; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program (EAP)

Paid time off

Insurance options

401(k)

Job summary

Pinnacle Family Services, part of Health Connect America, is seeking a Therapeutic Behavioral Aide in Charlotte, NC to provide direct behavioral support to individuals with developmental and emotional challenges.

You will work with families and treatment teams to implement plans, deliver interventions, and promote independence while upholding safety and compassionate care across our trauma-informed, client-centered approach.

Qualifications

• You'll provide direct care and behavioral support to individuals with developmental, behavioral, or emotional challenges.
• Experience with behavioral plans or de-escalation techniques is preferred.
• Ability to collaborate with families and treatment teams.

Responsibilities

• Deliver one-on-one behavioral interventions and support daily living, social, and community skills.
• Assist individuals in developing self-directed, appropriate behaviors and internalizing social responsibility.
• Support group and individual activities, promoting engagement and skill acquisition.
• Collaborate with treatment teams and families to implement behavioral plans and reinforce progress.
• Maintain client safety and provide guidance using evidence-based reinforcement and de-escalation techniques.
• Document services, progress notes, and required records accurately and timely in accordance with company standards.
• Participate in team meetings, trainings, and supervision to ensure consistent, high-quality service delivery.

Skills

Behavioral support

Interventions

Collaboration with families

Documentation

Education

Tools

Job description

Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Come make a difference and grow with us. Health Connect America Family of Brands.

If you’re someone who believes that hands-on support and guidance can create real, lasting change, this role was built for you. As a Therapeutic Behavioral Aide at Health Connect America, you’ll work directly with individuals to provide behavioral support, skill-building, and personalized interventions—helping them gain independence and improve their quality of life.

What You'll Do

As a Therapeutic Behavioral Aide, you’ll provide direct care and behavioral support to individuals, working closely with families and treatment teams. Day to day, you can expect to

• Deliver one-on-one behavioral interventions and support daily living, social, and community skills
• Assist individuals in developing self-directed, appropriate behaviors and internalizing social responsibility
• Support group and individual activities, promoting engagement and skill acquisition
• Collaborate with treatment teams and families to implement behavioral plans and reinforce progress
• Maintain client safety and provide guidance using evidence-based reinforcement and de-escalation techniques
• Document services, progress notes, and required records accurately and timely in accordance with company standards
• Participate in team meetings, trainings, and supervision to ensure consistent, high-quality service delivery

What to Expect

This role is hands-on, client-focused, and requires patience, consistency, and adaptability. You’ll work directly with individuals facing developmental, behavioral, or emotional challenges, providing support both in structured activities and community settings.

Your work will be essential in fostering independence, enhancing daily functioning, and helping individuals successfully participate in their homes and communities.

Supporting Quality & Compliance

You’ll ensure all services comply with Health Connect America policies, state regulations, and program standards. Through diligent documentation, consistent interventions, and collaboration with families and care teams, you’ll help maintain high‑quality, safe, and effective care.

Be Well with HCA

We recognize that people who care for others need support themselves. Health Connect America offers a comprehensive benefits package to promote your professional and personal well‑being.

• Flexible scheduling and a culture that values work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
• Paid time off and paid holidays for full‑time employees
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Ready to Make a Difference?

Join a team where your contributions truly make a difference in the lives of individuals and families.

Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law.

For more information, please review our Equal Employment Opportunity Posters.