Theatre Team Member

Cinemark USA, Inc.; Westchester by Norstar (TX); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Health Benefits

401(k) Matching

Growth Opportunities

Free Movies

Parental Leave

Paid Time Off

Daily Pay

Job summary

Cinemark USA, Inc. is looking for Team Members to help create a welcoming guest experience across box office, concessions, and usher duties. You will greet Guests, operate the POS, verify tickets, provide movie information, and help maintain a safe, clean theater.

This entry‑level role requires 16+ years, flexible hours including evenings and weekends, reliable attendance, and strong English communication with cash handling skills. Training is provided and benefits vary by position.

Qualifications

• Must be at least 16 years old.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Excellent Guest service.
• Interpersonal skills to communicate with all ages and personalities.
• Ability to communicate in English and follow directions.
• Ability to work in a team and independently.
• Cash handling and basic math skills.

Responsibilities

• Greet Guests with a smile in a timely and professional manner.
• Operate Cinemark’s POS system for all transactions on assigned register.
• Verify tickets at podium and direct Guests to the auditorium.
• Provide pricing, movie information, and special events.
• Respond to questions from Guests in a professional manner.
• Conduct theatre inspections to monitor presentation and safety.
• Keep theatre areas clean and sanitary.
• Prepare food and operate warming equipment.
• Monitor safety issues and report to management.
• Assist with opening and closing duties as assigned.
• Perform other duties as needed.

Skills

Customer service

Cash handling

English communication

Teamwork

Job description

Role Summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. The Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions while ensuring a heroic guest experience. Additionally, Team Members may work cross functionally as an Usher, Box Office or Concessionist as staffing needs require. Each Team Member must be able to perform the essential job functions of these positions.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Requirements

• Must be at least 16 years of age
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Accurate cash handling and basic math skills

Physical and Environmental Requirements

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

Benefits Available

• Employee Discount 401(k) Matching
• Growth Opportunities Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off
• Daily Pay
• Free Movies
• *Benefits may vary by career category, so be sure to check the specific details on our career site.

Disclaimer

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark is an Equal Opportunity Employer

Pay Range: 9.25 - 12.83