Theatre Team Member

Cinemark USA, Inc.; Somerdale (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Cinemark Team Members create a welcoming environment for Guests, handling ticketing, concessions, and information with accuracy and enthusiasm.

Responsibilities include greeting Guests, operating the POS system, verifying tickets, and delivering a high level of guest service while maintaining cleanliness and safety across the theatre.

Qualifications

• Must be at least 16 years old.
• Willingness to obtain local/state food handling certification if required.
• Available to work evenings, weekends, and holidays.
• Requires regular and reliable attendance.
• Energetic, friendly attitude and strong guest service orientation.
• Strong communication skills with guests of all ages and backgrounds.
• Ability to work in a team and follow directions.

Responsibilities

• Greet guests promptly with a smile and professional demeanor.
• Operate the store's POS system for all transactions at the assigned register.
• Verify tickets at the podium and direct guests to their auditorium.
• Provide information on pricing, movies, events, and promotions.
• Answer guest questions in a professional, high‑quality service manner.
• Help maintain clean, safe theatre areas and monitor for safety issues.

Skills

Guest service

Communication

Teamwork

English fluency

Multitasking

POS system

Tools

POS system

Job description

Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. The Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions while ensuring a heroic guest experience. Additionally, Team Members may work cross functionally as an Usher, Box Office or Concessionist as staffing needs require. Each Team Member must be able to perform the essential job functions of these positions.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Requirements

• Must be at least 16 years of age
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction