Theatre Team Member

Cinemark; Bellevue (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark Team Members are at the front lines of guest experience, delivering friendly, accurate service and information about movies, events, and promotions. They may work across Usher, Box Office, or Concession roles as staffing needs require, performing essential duties with reliability and a teamwork mindset.

Team Members ensure clean, safe theatre spaces, handle transactions on the POS, and assist guests with inquiries while maintaining a high standard of hospitality and speed.

Qualifications

• Provides excellent guest service and maintains a friendly attitude throughout shifts.
• Demonstrates accurate cash handling and basic math skills in busy periods.
• Communicates effectively with guests of all ages and teammates.

Responsibilities

• Greet Guests with a smile in a timely and professional manner.
• Operate Cinemark’s POS system for all transactions on assigned register.
• Verify tickets at podium and direct Guests to an auditorium.
• Provide pricing, movie information, and event details to Guests.
• Respond to phone calls and questions from Guests in a professional manner.
• Assist with opening/closing duties and maintain a clean theatre environment.
• Ensure compliance with safety, health, and company policies.

Skills

Guest service

Cash handling

Teamwork

Interpersonal communication

Sense of urgency

Education

Food handling certification

Tools

POS system

Job description

Join Our Team:

A career at Cinemark means you’ll have epic opportunities to immerse yourself in our industry. But that’s just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary:

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. The Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions while ensuring a heroic guest experience. Additionally, Team Members may work cross functionally as an Usher, Box Office or Concessionist as staffing needs require. Each Team Member must be able to perform the essential job functions of these positions.

Responsibilities:

The essential duties and responsibility of a Theatre Team Member include, but are not limited to, the following:

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Requirements:

• Must be at least 16 years of age
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Accurate cash handling and basic math skills

Physical and Environmental Requirements:

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*

*Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark is an Equal Opportunity Employer

Pay Range: 18.50 - 20.25