The North Face: Supervisor - The Great Mall

The North Face; Milpitas (CA); On-site; USD 31,000 - 41,000; Full time

Job summary

The North Face in Milpitas, CA is seeking a dedicated Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will coach and develop associates, ensure operational excellence across engagement, merchandising, and store standards, and partner with Store Manager to maximize profitability and foster an inclusive team culture.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on leadership experience valued.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Capable of standing for extended periods and performing physical tasks.

Responsibilities

• Lead the store’s leadership team and drive a best-in-class customer experience.
• Coach and develop associates to deliver high engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations, organize inventory, and ensure timely product flow.
• Maintain visual merchandising standards and ensure replenishment aligns with brand directives.
• Foster an inclusive store culture and partner with the Store Manager to maximize profitability.

Skills

Retail leadership

Customer engagement

Coaching

Merchandising

Stockroom operations

Staff training

Visual merchandising

Loss prevention

Communication

Adaptability

Education

High School Diploma or equivalent

Tools

POS systems

Retail software tools

Job description

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt andto Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious aboutnew ideas, places, and people.

So,before we get to the job details,take a minute to learn a little more about us– ourvalues andourculture.If you can see yourselfworking side-by-sidewith a team ofadventure-lovingpeople,The NorthFacejust may be the place for you.

To learn more about our values and our culture, visitThe North Face Careersorwww.thenorthface.com.

Supervisor

What will you do?

A day in the life of aSupervisoratThe North Facelooks a little like this.

As aSupervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.Let’sbreak down that day-in-the-life a bit more.

• Deliver a high levelof personalized customer engagement through genuine interactions.

• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achievingindividual goals.

• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.

• Coach and develop associates to deliverhigh levelsof customer engagement and meet productivity goals.

• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.

• Support stockroom operations by organizing inventory, processing shipments, and ensuringtimelyproduct flow to the sales floor.

• Assistin training and onboarding new team members; provide ongoing feedback and support.

• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

• Support inventory integrity through proper shipping, receiving, and loss prevention practices.

• Promote community engagement byparticipatingin local initiatives and events.

• Uphold company policies, safety standards, and operational procedures.

• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

What do you need to succeed?

We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.A High School Diploma or equivalent ispreferred;but we value hands-on experience anddemonstratedachievements most.

The foundation skills you will need in this position are:

• Proven ability to drive results through store teams and exceed sales and profit goals.

• Skilled in coaching, motivating, and building high-performing, diverse teams.

• Strong verbal and written communication skills with the ability to influence across all levels.

• Solution-oriented and flexible in a fast-paced, dynamic retail environment.

• Capable of working independently, managing shifting priorities, and meeting business expectations.

• Comfortable using word processing, spreadsheets, and retail software tools.

• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$22.70 - $30.00 USD per hour

Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year’s medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.