The North Face: Store Manager - Boise

VF Corporation; Boise (ID); On-site; USD 64,000 - 80,000; Full time

Job summary

The North Face in Boise, Idaho, part of VF Corporation, seeks a Store Manager to lead a high-performing, inclusive team and drive exceptional customer experiences in a fast-paced retail setting.

The role focuses on people management, training, and operational excellence to deliver profitability and strong customer satisfaction. Training and development are emphasized, with brand values at the core.

Qualifications

• 3-5 years of related professional/retail management experience.
• High School diploma required; associate's degree preferred.
• Strong leadership and customer service skills.
• Ability to hire, onboard, and evaluate staff.

Responsibilities

• Lead store performance and customer experience.
• Achieve and exceed sales goals with KPIs.
• Provide coaching and training in customer service and product knowledge.
• Oversee people management: recruitment, onboarding, evaluations.
• Maintain store operations, scheduling, and loss prevention.
• Uphold brand values and store appearance.
• Support store marketing events and community engagement.
• Ensure inclusive culture and teamwork.
• Uphold safety standards and policies.

Skills

Customer service leadership

Team leadership

Sales goal achievement

Brand standards

People management

Operational excellence

Education

High School Diploma

Associate degree preferred

Bachelor’s degree valued

Job description

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you.

To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com.

Store Manager

What will you do?

A day in the life of a Store Manager at The North Face looks a little like this.

As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates ahigh-performing, inclusive teamculture. This role champions brand values and ensures operational excellence across all areas, directlyimpactingprofitability, team development, and customer satisfaction.Ideal for a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions. Let’s break down that day-in-the-life a bit more.

• Model exceptional customer service and selling behaviors drive a consumer-centric mindset and elevate the in-store experience.

• Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.

• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.

• Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.

• Monitor and shape store culture to ensure alignment with company values and a positive team environment.

• Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.

• Assess customer interactions and overall, in-store experience; resolve escalated customer concerns with professionalism and sound judgment.

• Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.

• Ensure visual merchandising standards are met, and inventory is maintained through proper shipping and receiving procedures.

• Support store marketing events and community engagement initiatives to drive traffic and brand awareness.

• Promote a culture of accountability, creativity, and continuous learning by sharing best practices and encouraging collaboration.

• Uphold company policies, safety standards, and operational procedures.

• Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, consistently reflecting VF Values and brand identity.

What do you need to succeed?

We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, 3-5 years of related professional/retail management experience.A High School diploma is required; an associate’s degree is preferred. Undergraduate or graduate degrees are valued but notrequired—your professional achievements and leadership impact matter most.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$64,000.00 USD - $80,000.00 USD annually

Incentive Potential

This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

You can review a general overview of each benefit program offered, including this year’s medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.