The Melrose Georgetown Hotel - Complex Sales Manager

Remington Hospitality; Washington (District of Columbia); On-site; USD 99,000 - 121,000; Full time

Job summary

Remington Hospitality in Washington, DC, seeks a Sales Manager to maximize occupancy and rates by aligning sales efforts with hotel operations.

You will conduct aggressive outside and inside sales calls, prepare and send proposals promptly, document client needs, manage room blocks and meeting space, and maintain a sales quota while delivering exceptional guest service.

Travel may be required; strong communication and Microsoft Office skills are essential to success.

Qualifications

• Proven success in hotel sales and outside calls.
• Ability to manage multiple leads and convert to bookings.
• Strong communication and presentation skills.

Responsibilities

• Conduct aggressive solicitation with outside sales calls, appointments, calls, letters and direct mail.
• Assist in annual marketing plan and action plans for market segments.
• Send proposals on leads and convert to definite status; send proposals immediately.
• Outline block requirements on booking sheets and coordinate with catering.
• Document group details including billing, credit and rooming lists for follow-up.
• Maintain sales quota as assigned by DOS and report weekly sales calls.
• Promote guest service culture and work cooperatively with staff.
• Attend departmental and hotel team meetings as needed.

Skills

Sales negotiation

Prospecting

Communication/writing

Account management

Microsoft Office

Travel willingness

Tools

CRM systems

Job description

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.

Core Responsibilities

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.


• Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.


• Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.


• Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.


• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.


• Responsible for maintaining a sales quota as assigned by DOS.


• Maintain total and complete sensitivity to customer satisfaction and guests' needs.


• Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.


• Work in a cooperative and friendly manner with fellow associates.


• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.


• Perform any reasonable request as assigned or directed by management.

Knowledge, Skills, And Competencies

• Strong business communication and presentation skills, both verbal and written


• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner


• Ability to work in a high demand, sometimes high pressure environment


• High work ethic and self-initiative


• Strong computer skills in Microsoft Suite


• Some travel is required


• Regular attendance according to established guidelines


• May be required to work varying schedules to reflect the business needs of the property


• Must possess basic computational ability


• Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions


• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times


• Ability to participate in, and at times lead departmental and/or hotel team meetings

Physical Requirements

• Sit, stand and walk for varying lengths of time


• Lift approximately ten (10) pounds


• Good communication skills, both written and verbal


• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability


• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed


• Pay: $110,000 Annual Salary (USD)

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.