The Churchill Hotel Housekeeping Manager

Murrieta Hot Springs Resort; Northern (KY); Hybrid; USD 51,000 - 69,000; Full time

Job summary

The Churchill Hotel is seeking a Housekeeping Manager to lead and optimize the cleaning of guest rooms and public areas at the Washington, DC property. You will manage staffing, scheduling, training, and quality assurance to ensure the highest standards while controlling costs.

Responsibilities include budgeting, payroll planning, supervising housekeeping and in-house laundry operations, and coordinating with other departments to meet guest needs promptly.

Qualifications

• Experience managing housekeeping teams and operations.
• Ability to supervise multiple shifts and departments.
• Strong cost control and budgeting awareness.

Responsibilities

• Schedule and direct housekeeping staff to meet quality and cost targets.
• Coach staff and apply disciplinary actions when necessary.
• Coordinate daily activities to ensure staffing levels.
• Inspect rooms and public areas for quality.
• Manage inventory of supplies and cleaning materials.
• Interview, hire and train new staff.
• Prepare and monitor the housekeeping budget and payroll forecasts.
• Lead department meetings and safety programs.
• Ensure security procedures and Lost and Found operations.
• Address maintenance issues and follow up on repairs.

Skills

Leadership

Attendance

Attention to detail

Computer literacy

Communication

Staff confidentiality

Job description

The Churchill Hotel Housekeeping Manager

#26-2714

Washington, District Of Columbia, United States

Location Description

1914 Connecticut Avenue NW, Washington, Dist. Columbia 20009

The Churchill Hotel near Embassy Row is a historic landmark hotel near Dupont Circle. Originally built in 1906 as an upscale, Beaux-Arts building, The Churchill Hotel is an intimate and elegant boutique hotel that offers modern amenities while echoing its original historic charm. Relax in recently refreshed luxurious rooms and suites with beautiful décor and with views of our vibrant neighborhood.

Job Description

The Housekeeping Manager is responsible for coordinating the cleaning of guest rooms and public areas as efficiently as possible, at the lowest possible cost, keeping the highest standards of cleanliness. They direct, manage, control and administer the operation of the housekeeping department and staff in order to obtain the highest standards of cleanliness and to meet management company and franchise standards to provide a clean, well-maintained product for the guest, and to meet guest needs/requests promptly and courteously.

Core Responsibilities:

• Schedule, evaluate and direct all housekeeping associates, including room attendants, house-aides, floor supervisors and laundry associates.
• Coach and counsel associates, providing disciplinary action when and if necessary.
• Help coordinate all daily activities and plan for sufficient staffing to clean guest rooms and public areas.
• Review the Manager on Duty log and follow up where needed.
• Efficiently inspect guest rooms and public areas daily to ensure the quality assurance program is being followed.
• Ensure sufficient inventory of supplies and cleaning materials is maintained.
• Responsible for supervising the daily operation of both housekeeping and in-house laundry.
• Responsible for interviewing, hiring and training of new housekeeping team members.
• Follow up to ensure routine projects are completed, such as carpet shampooing, wall-washing, mattress rotations, etc.
• Provide associates with the tools they need to perform their jobs.
• Participate in and lead, when appropriate, department meetings, weekly staff meetings, rooms team meetings, monthly housekeeping inventory of supplies, safety committee meetings and property MOD program.
• Promptly report all maintenance problems encountered and follow up on the repairs.
• Ensure the key issuance procedure is being followed to safeguard hotel and guest security.
• Take responsibility for the hotel Lost and Found department.
• Accurately produce and approve budget for the Housekeeping Department and weekly payroll forecasts, in conjunction with the General Manager.
• Perform other duties as assigned.

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Use arithmetic for accurately completing timecards and doing inventory
• Understand and efficiently operate computer
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Pay: 60,000 Annually (USD)

Location

Washington Churchill-WCH

Requirements

Physical Requirements:

• Stand and walk for varying lengths of time, often long periods of time
• Bend, stoop, squat and stretch to fulfill cleaning requirements
• Visually inspect rooms for cleanliness and immediately report guest belongings that have been left behind
• Lift approximately thirty-five (35) pounds of equipment or supplies, using safe lifting techniques
• Twist, bend, reach and stoop to push heavy carts, approximately one hundred (100) pounds
• Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

Status

Full-time

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