Testing Dispatcher

CEC Corporation; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits

Professional development opportunities

Job summary

A leading engineering firm in Oklahoma City is looking for a technician dispatcher responsible for managing calls and dispatching technicians. The ideal candidate will have a valid driver's license, proficiency in Microsoft Office, and solid organizational skills. This role involves communicating with clients, prioritizing schedules, and maintaining logs. CEC offers excellent benefits and is a Top Workplace committed to professional growth opportunities.

Qualifications

• Ability to read and comprehend simple instructions and memos.
• Proficient in using personal computers and Microsoft Office applications.
• Ability to handle multiple tasks and projects simultaneously.

Responsibilities

• Manage calls and dispatch technicians effectively.
• Coordinate with clients and team members for scheduling.
• Maintain logs and organize laboratory sample retrieval.

Skills

Problem solving/analysis

Technical capacity

Organizational skills

Mathematical skills

English language proficiency

Education

Valid driver's license

Tools

Microsoft Office

Remote connectivity device

Job description

CEC is a privately-held engineering firm, serving both public entities and private developers. We offer extensive services, which allow us to be involved with projects from conception to design, to construction. Our focus is to eliminate aging infrastructure and drive community growth through innovative and collaborative engineering design. CEC is a Top Workplace that offers excellent benefits, professional development and growth opportunities for employees.

DUTIES AND RESPONSIBILITIES

• Answers and manages incoming calls and dispatches technicians to precise locations at necessary times.
• Communicates effectively with clients, leaders, and team members.
• Uses appropriate application tools to effectively distribute team members and balance workload.
• Relays information and instructions to technicians, inspectors, and other project stakeholders as appropriate.
• Maintains communication with clients, technicians, and inspectors to coordinate and prioritize schedules day-to-day.
• Documents conversations with clients and prepares work orders.
• Organizes laboratory sample retrieval and notifies Lab Manager of pending rushes.
• Maintains log of nuclear equipment checked in or out.
• Ensures the dispatch log is completed daily and that all Field Technicians have submitted all necessary tests and marked complete on appropriate dispatches.
• Assists the Lab Manager, when necessary, with work orders and Technician paperwork issues.
• Manages the scheduling deployment usage of all field technicians.
• Participates in proactive team efforts to achieve departmental and company goals.
• Complies with all safety policies, practices, and procedures, including using appropriate personal protective equipment (PPE).
• Performs other duties as assigned.

COMPETENCIES

• Problem solving/analysis
• Technical capacity

MINIMUM REQUIREMENTS

• Valid driver’s license and clean driving record.
• English language skills: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively present information in one-on-one and small group situations to coworkers and clients.
• Mathematical skills: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning skills: ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. Microsoft Office preferred.
• Organizational skills: ability to prioritize and organize tasks and assignments; ability to handle multiple tasks and projects simultaneously.
• Remote connectivity device (e.g., smart phone, tablet, etc.) with data plan sufficient for company requirements, including multi-factor authentication, time and mileage tracking, expense reimbursement, e-mail, and virtual communications.

PREFERRED REQUIREMENT

• Bilingual English/Spanish preferred: ability to communicate effectively with Spanish-speaking customers/clients.

PHYSICAL REQUIREMENTS

• Light physical activity performing non-strenuous daily activities of a productive/technical nature.
• Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.
• Ability to sit up to eight hours per day.
• Ability to stand and/or walk, including uneven surfaces, for extended periods of time.
• Ability to manipulate computer mouse up to eight hours per day.
• Ability to see clearly 20 inches or less and 20 feet or more; ability to identify and distinguish colors; depth perception; and ability to adjust focus.
• Ability to lift and move up to 10 pounds occasionally and up to 25 pounds intermittently.

WORK ENVIRONMENT

• Well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation.
• Variable work hours as projects dictate; occasional overtime or weekend work required.

This position includes safety-sensitive job functions, and random screenings will be conducted in accordance with CEC’s Drug and Alcohol Testing Policy.

CEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.