Testing Analyst

Bank of America; Chandler (AZ); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Bank of America is seeking a Testing professional for Enterprise Independent Testing (EIT) to execute test activities, document results, and escalate defects across end‑to‑end processes. You will collaborate with Compliance, Operational Risk, and Front Line Unit teams to identify themes and control weaknesses, ensuring quality and regulatory alignment.

The role requires attention to detail, risk awareness, and the ability to multi-task across testing assignments.

Formación

• Bachelor’s degree or above in fields including, but not limited to, Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience
• Minimum of 1+ years’ work experience
• Non-English Language Certification (Spanish)
• Prior experience in Client Services
• Experience using Solution Center

Responsabilidades

• Executes testing activities in accordance with established test script, methodologies, procedures, and quality standards
• Documents testing outcomes observations, results, and supporting evidence in a clear, concise, and repeatable manner following the test script requirement
• Identifies, documents, and escalates testing exceptions, defects, and process concerns in a standardized format while adhering to continuous updates in the test script
• Embodies EIT Core Skills: Critical Thinking, Decisiveness, Proactive Problem Solving, Project Management, Risk Management, Adaptability, Collaboration, Effective Communication, and Control Rigor and Discipline
• Supports the development, enhancement, execution, and maintenance of testing methodologies, analytical tools, and testing scripts used to evaluate process and control effectiveness
• Develops an understanding of business processes, associated risks, controls, data sources, and regulatory requirements to support testing activities
• May assist with gathering, validating, analyzing, and documenting data required for test development and test execution
• Collaborates with teammates and business partners to support continuous improvement, automation, and standardization efforts across the testing lifecycle
• Builds knowledge of EIT methodologies, operational risk management practices, and banking processes through training, coaching, and hands‑on experience

Conocimientos

Attention to Detail

Prioritization

Risk Management

Business Process Analysis

Monitoring, Surveillance, and Testing

Analytical Thinking

Business Acumen

Critical Thinking and Problem Solving

Innovative Thinking

Excellent Written and Verbal Communic

Relationship Building and Collaborati

Process Improvement

Adaptability and Continuous Learning

Educación

Bachelor’s degree or above in Finance, Economics, Mathematics, CS, Statistics, OR equivalent

Herramientas

Solution Center

Descripción del empleo

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Team Overview:

Enterprise Independent Testing (EIT) is a sub-line of business within Global Risk Management (GRM). EIT is responsible for developing consistent and coherent analytical tools and tests for effective risk and capital measurement, management, and reporting across Bank of America. EIT partners with the Lines of Business and Enterprise function to ensure the capabilities it builds address both internal and regulatory requirements and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, EIT drives innovation, process improvement, and automation.

EIT is transforming the way testing is built and executed through digital transformation, automation, and cutting‑edge artificial intelligence and natural language processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia, and Latin America, as well as Global Business Services (GBS) associates.

Job Description:

Enterprise Independent Testing (EIT) has established itself as the enterprise utility for testing all end‑to‑end processes on behalf of the Second Line of Defense, Frontline Units (FLUs), and Control Functions (CFs), enabling more efficient and effective testing.

The job is responsible for accurate and timely test execution. Key responsibilities include executing high quality testing in accordance with the test script and documenting and escalating defects. Job expectations include collaborating with Compliance and Operational Risk officers and/or Front Line Unit (FLU) process owners on the identification of themes and trends at the Front Line Unit (FLU), control function and Enterprise level.

Responsibilities:

• Executes testing activities in accordance with established test script, methodologies, procedures, and quality standards.
• Documents testing outcomes observations, results, and supporting evidence in a clear, concise, and repeatable manner following the test script requirement.
• Identifies, documents, and escalates testing exceptions, defects, and process concerns in a standardized format while adhering to continuous updates in the test script.
• Embodies EIT Core Skills: Critical Thinking, Decisiveness, Proactive Problem Solving, Project Management, Risk Management, Adaptability, Collaboration, Effective Communication, and Control Rigor and Discipline
• Supports the development, enhancement, execution, and maintenance of testing methodologies, analytical tools, and testing scripts used to evaluate process and control effectiveness
• Develops an understanding of business processes, associated risks, controls, data sources, and regulatory requirements to support testing activities.
• May assist with gathering, validating, analyzing, and documenting data required for test development and test execution.
• Collaborates with teammates and business partners to support continuous improvement, automation, and standardization efforts across the testing lifecycle.
• Builds knowledge of EIT methodologies, operational risk management practices, and banking processes through training, coaching, and hands‑on experience

Desired Qualifications:

• Risk control mindset with the ability to formulate and communicate best practices
• Ability to multi‑task and easily transition between testing assignments
• Executes Independent Compliance Risk testing
• Applies knowledge of Basic Sampling Methodologies
• Judgment and decision making
• Complex problem solving
• Project management

Required Education & Experience:

• Bachelor’s degree or above in fields including, but not limited to, Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience
• Minimum of 1+ years’ work experience
• Non‑English Language Certification (Spanish)
• Prior experience in Client Services
• Experience using Solution Center

Required Skills:

• Attention to Detail
• Prioritization and Time Management
• Risk Management
• Business Process Analysis
• Monitoring, Surveillance, and Testing
• Analytical Thinking
• Business Acumen
• Critical Thinking and Problem‑Solving
• Innovative Thinking
• Excellent Written and Verbal Communication
• Relationship Building and Collaboration
• Process Improvement
• Adaptability and Continuous Learning

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - NJ - Jersey City - 525 Washington Blvd (NJ2525)

Pay and benefits information

Pay range

$25.00 - $36.73 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.