Test Material Control Supervisor

NorthernBio; Muskegon (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

NorthernBio in Muskegon, MI seeks a Laboratory Supervisor to lead direct reports, shape workflow, and manage cross‑department collaboration to meet quality and regulatory requirements.

The role requires a Bachelor's degree, 3+ years in clinical labs, and at least 1 year of leadership experience; ASCP/AMT are preferred. You will ensure SOP adherence, data integrity, and equipment performance.

Qualifications

• Bachelor's degree in a related discipline.
• Minimum of 3 years of clinical lab experience.
• Minimum of 1 year of management experience preferred.
• ASCP or AMT certification preferred.
• Ability to demonstrate the scientific relevance of the tests being conducted.
• Ability to troubleshoot advanced instrument functions.
• Proficiency with Microsoft Office core applications and the ability to learn and use additional applications.
• Excellent written and oral communication skills.

Responsibilities

• Direct supervision and development of direct reports and day‑to‑day operations.
• Schedule and coordinate cross‑department collaboration to meet department needs.
• Ensure SOPs, policies, and procedures are followed and communicated.
• Identify training needs and support staff development.
• Maintain and update departmental systems and data collection.
• Assure quality and timely performance of activities and tests.
• Communicate expectations and business needs to staff and management.
• Monitor instrumentation and perform preventive maintenance and quality control.

Skills

Leadership

Communication

Problem-solving

Laboratory operations

Data review

Training

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Role Summary

The Supervisor will engage in direct supervision and development of direct reports (entry-level or skilled technicians) and day‑to‑day operations for their department, actively assisting as required. They will be responsible for scheduling and cross‑departmental collaboration, implementing policies, processes, and procedures that affect employees and group workflow. The Supervisor is responsible for communicating expectations, business needs, and opportunities for improvement.

Role Responsibilities

• Contribute to the development of the department including, but not limited to, communicating expectations and business needs to direct reports.
• Oversee performance, development, training needs, and accomplishments for all direct reports.
• In collaboration with Human Resources, hire staff as needed and resolve all employee relations issues.
• Identify and/or provide training to staff.
• Develop and maintain departmental systems and SOPs. Assists in the development and communication of departmental policies and procedures.
• Serve as the liaison between staff, other departments/groups, and management to communicate expectations and business needs.
• Contribute to scheduling, planning, and data review.
• Assure quality and timely performance of activities and tests.
• Update LIMS for data collection.
• Determine the acceptability of specimens for testing and provide sample quality feedback to applicable stakeholders.
• Perform routine and complex technical procedures and functions.
• Coordinate the support of outside contractors or vendors.
• Track department related to metrics.
• Assume responsibility for technical staff compliance with SOPs, protocols, and regulatory guidelines for all direct reports.
• Recognize, initiate, and lead process improvement activities.
• Monitor, operate, and troubleshoot instrumentation and equipment in the department, including preventative maintenance and quality control of laboratory equipment with appropriate documentation.
• Other duties as assigned.

Role Requirements

• Bachelor's degree in a related discipline.
• Minimum of 3 years of clinical lab experience required.
• Minimum of 1 year of management experience preferred.
• ASCP or AMT certification preferred.
• Ability to demonstrate the scientific relevance of the tests being conducted.
• Ability to troubleshoot advanced instrument functions.
• Proficiency with Microsoft Office core applications and the ability to learn and use additional applications.
• Excellent written and oral communication skills.
• Advanced understanding of operational procedures in a pre‑clinical environment and the ability to resolve complex issues.
• Excellent understanding of study design and protocols.
• Knowledge of GLPs and other federal regulations relating to the care of laboratory animals.
• Advanced understanding of laboratory operations and data collection.

Behavioral Expectations

• Time Management
• Conflict Resolution
• Decision Making

Special Requirements

• The role will spend approximately 70% in an office setting and 30% in the laboratory. There will be exposure to human and animal potentially infectious materials and chemicals.
• Ability to don and wear personal protective gear for extended periods of time, including N95 masks and respirators.
• Physical Requirements: Ability to lift and carry up to 50lbs
• Flexibility to work beyond typical work schedule including, but not limited to, evenings, weekends, and extended shifts with short notice on an as‑needed basis.