Test Center Administrator (PT)

Prometric; Mountlake Terrace (WA); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

No quotas

Office setting

Paid training

401K

EAP

Vision insurance

Sick time

Descripción de la vacante

Prometric is seeking a part-time Test Center Administrator to join our Mountlake Terrace location. You will greet examinees, verify IDs, and monitor exams to maintain high standards of integrity.

The role involves scheduling flexibility, with a 20-hour weekly commitment and occasional evenings or weekend shifts. The ideal candidate has a high school diploma, strong customer service experience, and the ability to multi-task in a fast-paced environment.

Formación

• High school diploma or equivalent required.
• College experience a plus.
• Customer service experience is preferred.

Responsabilidades

• Greet examinees and verify identification.
• Maintain test center security and procedures.
• Monitor exams and ensure integrity of testing environment.
• Assist candidates and resolve issues with urgency.
• Record issues and maintain accurate reports.

Conocimientos

Professional communication

Report writing

Multi-tasking

MS Office

Educación

High school diploma

College experience

Herramientas

Outlook

MS Office

Descripción del empleo

Job Title

Test Center Administrator

Reports To

Test Center Manager

Department

Test Center

Location

Mountlake Terrance, WA

Test Center Address

22002 64th Ave W # B, Mountlake Terrace, WA 98043

Job Overview

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

What To Expect On Test Day_2026.mp4

Perks for employees hired for 20+ hours

• 12 Paid Holidays Off annuallybased on work scheduleand start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

Include these PERKS for employees hired for Full Time

• Legal
• Vacation

Available Schedule

• Part Time - Hours Will Vary
• Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
• This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Qualifications

Education

• High school diploma or equivalent required
• College experience a plus

Experience

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

Skills

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Job Requirements

• Must be able to bend, stoop, andlift upto 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutesand escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoringthe exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols