Test Center Administrator (FT)

Prometric; Saint Louis (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

12 Paid Holidays Off annually based on

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Job summary

Prometric in St. Louis, MO seeks a Test Center Administrator to join our Test Center team. You will be the face of Prometric at the testing site, verifying candidate IDs, guiding examinees, and enforcing security policies to uphold exam integrity.

You will work a variety of shifts, interact with customers, and coordinate with the Test Center Manager to ensure smooth operations. A high school diploma and one year of customer service experience are required; training is provided.

Qualifications

• High school diploma or equivalent required; college experience is a plus.
• Minimum one year of customer service experience in person.
• Must be 18 years of age to qualify.
• Excellent communication and reporting skills.
• Proficiency with Windows and basic computer applications.

Responsibilities

• Maintain expert knowledge of test center policies and procedures.
• Greet examinees and verify identification.
• Perform required security checks including wand checks.
• Continuously monitor candidates during exams.
• promptly report and resolve candidate issues with urgency.
• Maintain secure environment and materials at all times.
• Ensure each candidate has a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• If applicable, digitally scan and record candidate fingerprint IDs.

Skills

Customer service

Communication

Report writing

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Internet browsing

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE:

Test Center Administrator

REPORTS TO:

Test Center Manager

DEPARTMENT:

Test Center

LOCATION:

St. Louis, MO

TEST CENTER ADDRESS:

1001 Craig Rd Suite 181 St. Louis, MO 63146

Please complete this brief questionnaire

What To Expect On First Day(VIDEO)

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

PERKS for employees hired for 20+ hours:

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

Include These PERKS For Employees Hired For Full Time

• Legal
• Vacation

Available Schedule

• Full Time - Hours Will Vary
• Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
• Schedules are available 2 weeks in advance.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Qualifications

EDUCATION:

• High school diploma or equivalent required
• College experience a plus

Experience

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

Skills

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Job Requirements

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.