Territory Sales Manager

AutoZone, Inc.; Manchester (NH); On-site; USD 70,000 - 110,000; Full time

Job summary

AutoZone is seeking a Territory Sales Manager to oversee the commercial performance across multiple stores and lead sales teams with a focus on WOW! Customer Service.

You will develop market strategies, manage key accounts, and partner with operations to drive profitability and customer satisfaction through strong leadership and field execution.

Qualifications

• Minimum 3 years of outside sales experience (automotive industry preferred).
• Experience managing or leading teams (direct or indirect).
• Strong communication, negotiation, and organizational skills.
• Ability to travel at least 50% of the time, including overnight travel.

Responsibilities

• Customer Relationship Management: Build loyalty with commercial customers and ensure service quality.
• Sales Leadership & Strategy: Drive sales growth and profitability across the territory and manage Commercial Managers and Reps.
• Operational Excellence: Coordinate with Operations to ensure smooth order fulfillment and maintain stocking programs.
• Team Management & Safety: Lead and coach teams to deliver WOW! Customer Service while upholding safety and PPE requirements.
• Reporting & Compliance: Analyze sales reports and understand P&L and gross profit principles.

Skills

Outside sales

Team leadership

Communication skills

Travel readiness

Sales analytics

Profitability analysis

Customer development plans

Tools

CRM systems

Job description

AutoZone's Commercial Sales team is dedicated to delivering exceptional service and driving growth across our network of commercial accounts. This team builds lasting relationships with automotive professionals, shop owners, and commercial customers by providing reliable parts delivery, expert support, and personalized service that sets AutoZone apart.

As a Territory Sales Manager, you'll oversee the commercial performance of multiple stores, lead and motivate sales teams, and ensure that every commercial customer receives WOW! Customer Service. You'll develop market strategies, manage key accounts, and partner with operations to drive profitability and customer satisfaction. This role requires strong leadership, sales acumen, and a commitment to excellence.

Customer Relationship Management

• Build loyalty and trust with current and prospective commercial customers
• Visit accounts regularly to ensure service quality and timely deliveries
• Address customer concerns and turn complaints into compliments

Sales Leadership & Strategy

• Drive sales growth and profitability across the territory
• Motivate and lead Commercial Managers and Mobile Sales Reps to achieve targets
• Develop market analysis and action plans for commercial accounts
• Identify new business opportunities through face-to-face and phone outreach

Operational Excellence

• Partner with Operations to ensure smooth customer experience from order to fulfillment
• Ensure stocking programs are maintained weekly per policy
• Monitor store performance and provide feedback to improve service and productivity

Team Management & Safety

• Lead and coach Commercial AutoZoners to deliver WOW! Customer Service
• Ensure compliance with company policies, loss prevention, and safe driving procedures
• Maintain a safe working environment and enforce PPE usage
• Properly maintain company vehicle and report maintenance issues

Reporting & Compliance

• Analyze sales reports and take appropriate action
• Understand and apply P&L and gross profit principles
• Follow accident procedures and ensure driver status compliance

What We're Looking For

• Minimum 3 years of outside sales experience (automotive industry preferred)
• Experience managing or leading teams (direct or indirect)
• Strong communication, negotiation, and organizational skills
• Ability to travel at least 50% of the time, including overnight travel
• Understanding of sales metrics, customer development plans, and profitability analysis
• Proven integrity, passion, and drive for success

You'll Go the Extra Mile If You Have

• Automotive industry experience or technical product knowledge
• Familiarity with commercial account management tools or CRM systems
• Experience developing and executing territory growth strategies
• Ability to coach and mentor sales teams to peak performance
• Strong customer service orientation and problem-solving skills