Territory Manager - Mass Pike

Global Partners LP; Newton, Northern (MA, KY); Hybrid; USD 77,000 - 116,000; Full time

Benefits offered by this job

Health & Wellness benefits

401k with employer match

Tuition reimbursement (after 6 months)

Professional development programs

Job summary

Global Partners LP is hiring a Territory Manager to supervise and guide the day-to-day operations of multiple C-store sites in the Massachusetts region. You will drive profitability, uphold customer service standards, and ensure environmental compliance across locations.

Lead store managers, recruit and train teams, review pricing, and execute promotions while maintaining brand image and performance metrics. A Bachelor’s degree is preferred and extensive travel is required.

Qualifications

• Progressively responsible retail experience.
• Progressive experience managing multi-unit retail, restaurant, or service organizations (3+ years).
• Exceptional leadership, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office Suite products; Word, Excel and PowerPoint.
• Ability to travel weekly up to 95%.
• Flexible schedule to meet business needs.

Responsibilities

• Oversee operation of C-store sites
• Recruit, hire, train, motivate, coaching and progressive discipline for store managers
• Review competitive price surveys daily
• Maintain fuel inventory records and report variations
• Implement and execute all company promotional initiatives
• Maintain image standards and surveys
• Manage environmental, maintenance issues and incidents
• Ensure monthly promotions are displayed and advertised
• Conduct monthly maintenance inspections
• Manage vendor relations, contract negotiations and promotions
• Liaise between departments and store personnel
• Ensure inventory and cash controls across locations
• Handle escalated customer complaints
• Review store profit & loss for accuracy and expenses
• Own location performance, behavior, and presence

Skills

Leadership

Communication

Problem-solving

Time management

Interpersonal skills

Microsoft Office

Travel 95%

Strategic thinking

People leadership

Education

Bachelor's degree (BA/BS) preferred

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Job description

The Territory Manager is responsible for the supervision and management of their respective territory's general managers and the ongoing day-to-day c-store operations; as well as maximizing store profits, ensuring a high level of customer service, store appearance and environmental compliance.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Oversee operation of C-store sites
• Recruit, hire, train, motivate, coaching and following the progressive discipline model for store managers using appropriate documentation. (i.e. new hire packets, reference checks, communication forms etc.)
• Review competitive price surveys on a daily basis
• Ensure all locations keep accurate fuel inventory records (red book), and report any excessive variations
• Implement and execute all company promotional initiatives
• Maintain image standards set forth and image surveys
• Review and follow through on all environment, maintenance issues and unusual occurrences
• Ensure monthly promotions are on site, displayed and advertised
• Perform monthly maintenance inspections on each location
• Vendor relations, contract negotiations and promotions
• Act a liaison between all departments and store personnel as needed
• Work with store managers to ensure proper inventory and cash controls are in check
• Handle escalated customer complaints when necessary
• Review store profit and loss reports for accuracy and monitor expenses
• Ownership and accountability for each locations’ performance, behavior, and presence

Qualifications

• Attend training seminars and vendor conventions as needed
• Assist in covering other territories as needed
• Progressively responsible retail experience.
• Progressive experience managing multi-unit retail, restaurant, or service organizations (3+ years)
• Exceptional leadership, interpersonal, and problem-solving skills
• Proficient in Microsoft Office Suite products; Microsoft Word, Excel and PowerPoint
• Ability to work a flexible schedule to meet the needs of the business
• Ability to travel weekly up to 95%
• Results-oriented with a focus on talent development and management, operational excellence and customer satisfaction.
• People leader capable of sourcing, onboarding, developing, managing the performance of and resolve conflict among all direct reports across multiple units.
• Strategic thinker with the ability to translate vision into actionable plans.
• Flexibility to adapt to a fast-paced, dynamic retail environment.
• Exceptional time management, prioritization, problem-solving and decision-making skills.
• The ability to interpret and deliver on initiatives, maximize sales, control expenses, and improve overall profitability
• Excellent communication, organization, and interpersonal skills across varied demographic teams and markets.
• Bachelor's Degree BA or BS preferred

Pay Range$77,400.00 - $116,200.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Competitive Pay - We offer competitive salaries and opportunities for growth within.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
• Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
• These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success

What to Expect From the Hiring Process

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.