Territory Manager

Royal Cup, Inc.; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Tuition Reimbursement

Paid vacations

Flexible Spending Account

Job summary

Royal Cup, Inc. is seeking a Territory Manager in Portland, OR to service and grow our coffee and beverage accounts. You will master route operations, ensure safe driving practices, and maintain accurate inventory while delivering outstanding customer service.

The role requires a high school diploma, valid driver’s license, ability to travel, and a proactive, customer‑centric mindset. We offer comprehensive benefits and a team‑oriented culture that values accountability and growth.

Qualifications

• Minimum High School Diploma or GED.
• Proven ability to build and maintain strong customer relationships.
• Strong communication and teamwork skills.

Responsibilities

• Master all aspects of route operations including inventory best practices and safe driving.
• Achieve safety, inventory, schedule, and promotion goals set by the manager.
• Provide exceptional customer service and represent the company professionally.
• All other duties as assigned.

Skills

Customer relationships

Communication skills

Problem solving

Time management

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Royal Cup, we embody a winning spirit that extends far beyond friendly competitions and games. We believe in achieving victory in everything we do, and as a united team, we know there is not a challenge we can't conquer.

While luck may play a small role, true success comes from having a clear vision, a strong mission, and unwavering standards. These foundational elements lie at the heart of our employees' ongoing experience as valued “Cuppers.”

Our vision is to become the Chosen Partner to Customers Nationwide, establishing ourselves as the proven industry leader in sourcing, roasting, blending, and distributing exceptional coffee, tea, and affiliated beverages. To accomplish this, we hold ourselves accountable to a set of industry-leading standards that revolve around enhancing our customers' experiences and driving operational excellence. We can’t accomplish this without a dedicated team across the nation who are committed to living out our standards each day.

Our standards are what set us apart. They guide our actions, shape our culture, and fuel our success.

• One Team, One Cup: Respect for one another, our customers, and our prospects. No Silos, each of us working together for the good of the whole.
• VICTORS, Not Victims: Challenges are opportunities in disguise. We are problem solvers who approach obstacles with optimism, turning them into steppingstones for growth and success.
• AS IF: All change happens by the “As If” principle. We act, speak, and think “as if” until we become the embodiment of our vision.
• Patience, Fortitude, and Resiliency: We have the patience to stay on our path and tolerate obstacles until we get the desired outcome, the fortitude to answer why we do what we do, and the resiliency to bounce back from setbacks.
• Nitty Gritty: We maintain an unwavering focus on the tasks at hand, ensuring that what needs to be accomplished today aligns with our longer-term objectives.
• Match Me!: A byproduct of all of our other standards. It is bringing the best version of ourselves to work each day, embodying our standards, and holding everyone around us accountable to them.

Join us, embrace our winning mindset, and embark on a fulfilling career that will leave an indelible mark on our industry and the lives of our customers. Together, we will redefine what it means to be the best.

One Team, One Cup!

Benefits at Royal Cup

• Employee and Family Wellness: Health, Dental, and Vision plans are available to help keep you and your family healthy and happy!
• Employee Assistance Program: For the times when things just “aren’t right” - help is available to you and your family.
• Disability Coverage: Whether for a short period or for a long period, we make sure you have coverage.
• Life Insurance: Company-paid life insurance is provided for all employees. Optional term life coverage and Accidental Death & Dismemberment amounts are available as well.
• Retirement Savings: Employee 401(k) participation with annual Company matching contributions will help prepare you for future retirement!
• Tuition Reimbursement: We want to support your higher education goals!
• Paid Vacations and Holidays: We believe our employees need to relax, rejuvenate, and get ready to re-engage.
• Flexible Spending Account Plan: The FSA Plan allows you to save significant amounts on your medical (includes dental and vision) expenses and dependent care expenses.
• Other Benefits: Smoking cessation program (free to employees and family), Jury duty leave, military service leave, and paid funeral leave, Uniforms are provided for certain positions, Discounts on employee purchases
• Royal Cup, Inc. Health Insurance Plan provides these links to access machine readable files as required by the Transparency in Coverage Rule. The files include negotiated service rates and out-of-network allowed amounts. The files are formatted to allow researchers, regulators, and application developers to access and analyze healthcare pricing data more easily. Contact, Human Resources, [e-mail] if you encounter technical issues with the links.
• With a combination of perks, benefits, social activities, and learning opportunities, we invest every day in our most important asset: our people.

Position:Territory Manager

Location: Portland, OR

Job Id:999

# of Openings:1

Territory Manager - Route Delivery Driver Overview Want to learn more about being a Territory Manager at Royal Cup? Click here SUMMARY: TheTerritory Managerreports to the Area Manager and is a route sales delivery person with a focus on servicing and expanding our existing customer base. Key business segments serviced by the Territory Manager include offices, professional services, fine dining and casual & family restaurants, hotels & conference centers, coffee shops, resorts and clubs, healthcare facilities, and colleges and universities. Providing outstanding service is the responsibility of every Royal Cup employee and this is the key to success.

SUPERVISORY RESPONSIBILITIES:

• None.

KEY RESPONSIBILITIES:

• Master all aspects of route operations including best inventory practices, safe-driving, and customer service.
• Achieve goals set by the manager for safety, inventory, schedule compliance and promotions.
• Provide exceptional customer service.
• Represent the company in a professional manner.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• A valid driver’s license and good driving record.
• Valid DOT medical card or ability to obtain one during the hiring process.
• Ability to follow instructions and safe operating procedures.
• Proven ability to build and maintain strong customer relationships.
• Ability to work independently while also being a team player with a strong work ethic.
• Professional appearance and demeanor with an outgoing and success-driven personality.
• Basic proficiency in Microsoft Office (Word, Excel) and ability to operate office equipment.
• Strong communication skills, including the ability to read, write, and interpret correspondence.
• Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division).
• Flexibility to work some nights and weekends as needed.
• Willingness to travel and stay overnight occasionally for meetings, training, or work-related events.
• The ability to successfully complete the pre-employment process

PREFERRED QUALIFICATIONS:

• 1-2 years of experience as a route delivery driver.
• Experience within the foodservice environment.

PHYSICAL REQUIREMENTS:

• The ability to safely climb up and down stairs or ramps at customer locations, and in and out of trucks.
• The ability to sit and walk for extended periods of time.
• The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
• The ability to push or pull up to 250lbs with the use of hand truck, and lift equipment or product up to 55lbs.
• The ability carry product up to 40lbs.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing! At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.

BENEFITS: Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

Discover how we combine our expertise in product, equipment, distribution & service to create a customized beverage solution that is right for your company.

Over the past 100 years, Royal Cup has grown from its small, hometown roots to become a major importer, roaster and distributor of premium coffees and teas.