Territory Manager

Vestis Services; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Vestis® is seeking a Sr. Territory Manager to oversee an assigned service territory with direct supervision of at least five routes.

You will drive service results, retain customers, grow the business, and ensure accurate AR collections while leading the team to deliver safety and quality service. Responsibilities include coaching Territory Managers, managing customer visits, and coordinating renewal negotiations to protect profitability.

Qualifications

• Bachelor’s degree or equivalent experience.
• Production management and customer service experience.
• Profit and loss responsibility.
• Significant customer interface and service responsibilities.
• Production planning, maintenance, or warehouse operations preferred.

Responsibilities

• Coach and develop service personnel, including Territory Managers and route personnel.
• Set clear expectations for customer service and lead by example.
• Manage day-to-day Customer Service Programs for the Service Department.
• Ensure quarterly visits to evaluate growth and opportunities for assigned routes.
• Coordinate collections for accounts receivable with routes and Territory Managers.
• Review route performance in weekly RPMs to identify improvement opportunities.
• Negotiate renewals to protect pricing and profitability.

Skills

Financial literacy

Negotiation skills

Interpersonal communication

Computer proficiency

Operations management

Education

Bachelor’s degree or equivalent experience

Tools

DOT certification

Job description

Meet Vestis®:

At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.

Join us and build a career supporting the people who make it all work.

Overview

The Sr. Territory Manager has responsibility of an assigned service territory with direct supervision of a minimum of five (5) routes. Responsible for Territory and Market Center (MC) service results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. --60% of the time managing and executing processes for assigned Territory & Route Performance --40% of time spent managing, coaching, and developing Territory Manager’s and overall Service Performance

Responsibilities/Essential Functions

• Effectively evaluate, coach and develop service personnel, included but not limited to: assigned territory route personnel & Territory Managers (TMs)

• Sets clear expectations for customer service and leads by example

• Manages day to day activities of Customer Service Program(s) for Service Department

• Ensure compliance with customer visitation program: Personal visits & Territory Manager visits each quarter to evaluate execution of S.T.O.P. and review growth and service opportunities for your assigned routes

• Ensure service requests are responded to and resolved in a timely manner

• Coordinate collections for accounts receivable with their assigned routes & TMs

• Ensures compliance with route performance meetings (RPMs): personal RPMs with assigned routes & TMs RPMs with their routes once per week to review trend performance, coach, and identify opportunities for improvement.

• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously

• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability

• Recruit, select and hire route sales employees

• Analyze reports and initiate proper corrective actions for unacceptable trends

• Collaborate and coordinate Together-in-Growth (TIG) opportunity and TIG days between Sales Manager, Account Executives, Territory Managers and Route Sales Representatives

• Coordinate and direct assistance in the new account installations as directed by General Manager

• Complete one on one meeting with each Territory Manager once per week to review trend performance, coach and identify opportunities for improvement.

• Deliver and participate in training to ensure customer retention and service goals are met

• Conduct performance evaluations for Territory Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.

• Ensure Territory Managers protect and manage merchandise control processes

• Promote and sustain a safety culture

• Investigates and reports on all accidents or incidents, within 24 hours of notification

• Maintain high moral character and business ethics that coincide with Vestis Corporate Standards for business conduct

• Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe, and efficient operation of the Market Center.

• Maintain compliance with all federal, state and local laws and regulations that affect Market Center. Comply with federal regulations and company safety policies and practices to promote safety awareness in the Market Centers.

Knowledge/Skills/Abilities

• Considerable knowledge of financial information relating to profit and loss sales and capital expenses.

• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.

• Considerable negotiation skills.

• Computer proficiency.

• Exposure to sales function preferred.

• Strong operations management background.

• Considerable skills in management, human relations, and communication.

Working Environment/Safety Requirements

• Majority of time will be driving your own vehicle to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).

• Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.

• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.

• Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

Experience/Qualifications

• Bachelor’s degree in related field or equivalent experience.

• Production management and customer service experience.

• Profit and loss responsibility.

• Significant customer interface and service responsibilities.

• Production planning, maintenance, or warehouse operations preferred.

License Requirements/Certifications

• Must be DOT-certified

• Driver’s license

• Automobile insurance on personal vehicle

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Vestis Commitment to Equal Opportunity Employment

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.

Reasonable Accommodations and the Online Application Process

Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at [e-mail].

Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.

Job Details

Job Family

In Unit-Service-Management

Job Function

CB06

Pay Type

Salary