Territory Manager

RLX Technology Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) with Match

Paid Time Off

Job summary

Riverstone Logistics (RLX) in Charlotte, NC, is seeking a Territory Manager to oversee daily outbound operations at multiple client locations and ensure deliveries meet RLX standards. You will travel between sites, manage carrier relationships, and drive customer satisfaction while complying with policies.

Ideal candidates have a high school diploma, 1–2 years in last-mile distribution or supply chain, and proficiency with Excel and Power BI.

Qualifications

• High School Diploma/GED required; Bachelor's degree in a relevant field is strongly preferred.
• 1–2 years of last mile distribution or supply chain operations experience preferred.
• Proficiency in Microsoft Excel and Power BI.

Responsibilities

• Meet and exceed client service goals.
• Oversee daily outbound operations at multiple client locations, ensuring compliance with policies.
• Maintain professional appearance at all times and communicate effectively with stakeholders.
• Coordinate with motor carriers to ensure delivery capacity and adherence to SLAs.

Skills

Verbal and written communication

Interpersonal savvy

Problem solving

Time management

Education

Bachelor's degree in a relevant field (preferred)

Tools

Excel

Power BI

Job description

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

Built different, on purpose .

Make an Impact

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

Grow With Us

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

Belong Here

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

Health Coverage

Medical and dental through Cigna, effective your first full month.

401(k) with Match

Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.

Paid Time Off

Three weeks annually to start, with carryover. Five weeks for Directors and above.

Paid and unpaid leave for new parents, including adoption.

After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.

Three paid days a year to serve in your community.

Care & Faith Support

Someone to talk to, pray with, or just listen — whatever you need.

Love Works

Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Corporate Service Centers

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Interpersonal Savvy
• Informing
• Dealing with Ambiguity

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Effective verbal and written communication skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position requires occasional extended work hours and frequent travel to assigned client retail locations.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.