Territory Director - (Inside Sales) CST

Onco360 Oncology Pharmacy; Chicago (IL); Remote; USD 55,000 - 70,000; Full time

Job summary

Onco360 is seeking an Inside Sales Representative – Oncology. This fully remote role focuses on developing and managing a designated territory to educate prescribers and coordinate care for Onco360 products and services.

You will serve as a single point of contact, collaborating with outside sales to meet service and sales goals. Candidates should have 2 years in retail or specialty pharmacy tech roles and 2 years in pharmacy or health-services sales.

Qualifications

• Two years’ retail or specialty pharmacy technician experience preferred.
• Two years inside or outside sales experience in pharmacy or health services preferred.
• Oncology sales experience desired but not required.
• Excellent probing and consultative communication skills.
• Familiar with oncology providers, drugs, clinics, and hospital communities.
• Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
• Self-motivated and results driven.
• Effective in diverse teams and capable of independent work.
• Proficient in data entry, verbal skills, computer skills, and CRM software.
• Team player who supports organizational goals with minimal supervision.
• Able to respond to inquiries from customers, employees, or senior management.
• Able to work with mathematical concepts and apply percentages, ratios, and proportions.
• Maintain HIPAA patient confidentiality.

Responsibilities

• Proactively grow designated prescriber territory and educate on Onco360 products.
• Coordinate with field sales to achieve regional sales targets.
• Manage prescriber relationships to improve loyalty and retention.
• Facilitate prescriber communications preferences and care coordination.
• Assist with prior authorizations and timely renewal communications.
• Document updates in CRM with accuracy and completeness.
• Collaborate with Pharmacy OPS and outside sales to improve prescriber experience.
• Ensure service levels and patient care continuity are maintained.

Skills

Inside sales

Retail/specialty pharmacy experience

Communication skills

CRM familiarity

Team player

Tools

CRM software

Job description

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Base Salary range $55k-$70k annually; plus Commission

Summary

Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within both hospital and community oncology settings. This position will be home based with minimal travel as required to execute the following:

Regional Director Major Responsibilities

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
• Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships within targeted regional territory
• Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, etc.) designed to ensure territory meets performance requirements
• Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
• Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff.
• Obtains and manages prescriber communication preferences
• Nurtures and manages prescriber relationship to improve loyalty, and retention.
• Utilizes SPOC Tool to ensure all SPOC account prescriptions are processed quickly and efficiently throughout the workflow process.
• Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication.
• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable.
• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Regional Director Qualifications

• 2 years’ retail or specialty pharmacy technician experience preferred - Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand, and generic names of medications, and IV dosage calculations/day supply.
• 2 years inside or outside sales experience for pharmacy or other health services-related industry preferred
• Oncology sales experience desired but not required
• Exceptional probing and consultative communication skills
• Familiar with oncology providers, drugs, clinic, and hospital communities
• Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits
• Self-motivated and results driven
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM
• Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions.
• Maintain HIPAA patient confidentiality.