Terrain Design Supervisor

URBN Urban Outfitters, Inc.; Westport (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Terrain Design Supervisor in Westport, CT. You will lead a team of Artisans to deliver exceptional customer experiences through expert design knowledge and leadership, while organizing workshops and in-store events to showcase Terrain’s offerings.

The role emphasizes strong customer service, horticultural/design expertise, and collaboration with cross-functional teams to maintain engaging displays and high service standards.

Qualifications

• Experience in customer service.
• Experience in horticultural and floral design.
• Basic knowledge of hand tools, wire usage, and glue guns.
• Art and design background.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Responsibilities

• Leads a team of Artisans to exceed customer expectations by building genuine relationships through personalized attention; ensure prompt customer communication with project inquiries.
• Drives staff knowledge by sharing design and product information on new arrivals and current trends to inspire both team and customers; guides customer choices reflecting personal style.
• Actively plans and hosts workshops and special events in their area of expertise to promote Terrain’s events and drive engagement and participation.
• Delivers a seamless shopping experience through understanding and utilization of store systems for efficient customer interaction.

Skills

Customer service

Horticulture & floral design

Hand tools & floral supplies

Art & design background

Flexible hours (nights/weekends/holid"

Job description

Location

This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States

Role Summary

A Terrain Design Supervisor is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design by Terrain program. They along with a team of Artisans uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

Role Responsibilities

Customer Experience

• Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
• Actively plans and hosts workshops and special events in their area of expertise shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

Teamwork + Communication

• Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
• Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
• Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization

Visual + Business Operations

• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Role Qualifications

• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

• medical
• dental
• vision
• PTO
• generous employee discounts
• retirement savings
• and much more!
• For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $24.00/Hr.