Terrain Cafe | Service Assistant | Glen Mills

Urbnmenusandvenues; Pennsylvania; Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

URBN family

Garden-to-table concept

Collaborative culture

Employee perks & discounts

Benefits package

Job summary

URBN is seeking a dedicated Service Assistant to support the success of our customer experience in a fast-paced dining setting. This entry-level role emphasizes guest service, accuracy in delivering items, and collaboration across front-of-house teams.

You will learn menu details, allergen protocols, and safe, efficient service while maintaining a clean, organized dining room and supporting high-volume periods. Benefits and a team-focused culture await.

Qualifications

• Entry level role; prior restaurant experience not required.
• Polished, professional appearance and team mindset.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills.
• Flexible availability including mornings, evenings, weekends, and select holidays.
• Physically able to stand, walk, bend, reach and lift up to 50 lbs.

Responsibilities

• Deliver food and beverages accurately with menu knowledge.
• Assist guests and relay questions to the team.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist.
• Keep kitchen expo areas, service stations, and dining room clean.
• Polish and restock silverware, glassware, and plateware.
• Monitor and remove trash and recycling.
• Ensure safe, clear walkways for guests and staff.
• Memorize table and seat numbers to aid service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Detail oriented

Multitasking

Communication skills

Team player

Flexible schedule

Physical stamina

Job description

Role Summary

We are seeking a dedicated and detail-oriented Service Assistant to support the success of our customer experience. This is a key position that ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. It’s ideal for someone who thrives in a fast-paced, guest-facing environment and is eager to learn and grow within the hospitality industry.

Role Responsibilities

Guest Experience & Table Support

• Deliver food and beverages accurately, with an understanding of menu details.

• Assist with guest needs and relay questions or concerns to the appropriate team member.

• Clear and reset tables within 3 minutes of guest departure.

• Assist with packaging takeout orders.

• Maintain awareness of the dining room and proactively assist where needed.

Dining Room & Service Maintenance

• Keep kitchen expo areas, service stations, and dining room clean and organized.

• Polish and restock silverware, glassware, and plateware throughout the shift.

• Monitor and remove trash and recycling regularly.

• Ensure safe and clear walkways for guests and staff at all times.

Operational & Team Support

• Memorize table and seat numbers to aid in efficient service.

• Learn menu details, ingredients, and allergen protocols.

• Communicate guest concerns clearly to team leads.

• Assist FOH staff during high-volume periods.

• Help with opening and closing duties, including setting/resetting the dining room.

Role Qualifications

• Previous restaurant or food service experience preferred, but not necessary. This is an entry level position where anyone with a passion for details will thrive.

• Polished, professional appearance with a positive, team-oriented attitude.

• Ability to multitask and stay calm under pressure.

• Strong communication and interpersonal skills are important.

• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.

• Physically able to:

• Stand and walk for extended periods

• Bend, reach, lift up to 50 lbs.

• Work in a dynamic, fast-paced environment

The Perks

Why Work with Us?

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement

• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus

• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture

• Employee perks, discounts & benefits across URBN brands

Benefits

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:

• Medical, dental, and vision insurance

• Paid Time Off (PTO)

• 401(k) with retirement savings plans

• Learn more: urbn.com/work-with-us/benefits

Pay Range

USD $16.00 - USD $20.00 /Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.