Terminal Manager

20 Saia Motor Freight Line LLC; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Saia LTL Freight in the Detroit area is seeking a Terminal Operations Manager to oversee local freight operations and direct terminal staff to ensure safe, efficient, and compliant performance. You will analyze reports, control costs, and collaborate with cross-functional teams to improve productivity, customer service, and profitability.

A high school diploma, 5+ years of terminal experience, and proficiency with MS Office and transportation management systems are required.

Qualifications

• Must be able to read, write and communicate effectively in English.
• Authorized to work in the United States.
• Experience in terminal operations or logistics preferred.

Responsibilities

• Oversee local freight operations at the terminal.
• Direct and coach terminal staff for efficient performance.
• Investigate complaints and discrepancies and resolve them.
• Ensure compliance with policies and regulations.
• Review reports to identify trends and improve profitability.

Skills

Communication skills

English proficiency

Education

High school diploma or GED

Bachelor's degree in business or related field

Tools

Microsoft Office

Transportation management apps

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Manages and controls the freight operations of a local terminal. Assigns responsibilities and directs personnel to keep terminals operating efficiently.

Major Tasks and Responsibilities

• Manages and coordinates terminal employee activities to provide effective and efficient operations.
• Investigates and resolves all complaints and discrepancies.
• Interviews and selects candidates and coaches employees.
• Enforces compliance with all organizational policies, procedures, and government regulations.
• Analyzes and reviews financial and operational reports to determine trends and increase profitability.
• Monitors and improves operational processes to enhance efficiency.
• Collaborates with cross-functional teams to align and review reporting needs.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications

• Bachelor's degree in business or a related field.
• 5+ years of terminal operations experience.
• Proficiency in Microsoft Office and transportation management applications.

Work Conditions and Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Primarily office-based with frequent time spent on the dock and yard areas with exposure to seasonal weather conditions (heat, cold, rain, snow), loud noise levels, dust, and moving equipment such as forklifts, trucks, and trailers.
• Requires frequent use of standard office equipment, including computers, phones, and related technology to manage schedules, reports, and communications.
• Requires the ability to sit, stand, and walk for extended periods of time.
• Must be able to climb stairs, move between dock and office areas, and occasionally assist with loading/unloading freight.
• May involve lifting, carrying, or moving materials up to 100 pounds when supporting dock operations.
• Must have sufficient mobility to navigate the dock and yard safely, including stepping onto and off equipment, bending, stooping, and reaching as needed.
• Ability to work extended hours, including nights, weekends, or holidays as business needs dictate.
• Position requires flexibility to respond to operational issues outside of standard business hours.
• Must consistently comply with all company and regulatory safety policies and procedures.
• Adequate vision and hearing (with or without correction) to read, prepare, and communicate information.
• May require occasional travel between company facilities and ability to operate a motor vehicle.

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move At Saia, our people are the reason we've been successful for over a century in the industry. Together we've created a positive culture that’s driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Equal Opportunity

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Overview

With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.