Tenant Services Coordinator

Lpc; Arlington (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Lincoln Property Company in Arlington, VA seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will handle administrative tasks, tenant communications, invoice processing, and coordination of move-ins/outs, COIs, and events with the in-office team.

The role requires strong organization, attention to detail, and proficient use of MS Office. This is a full-time, in-office position with competitive benefits and opportunities for process improvement.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Strong communication and interpersonal skills for interacting with tenants, vendors, and colleagues.
• Proficient with Microsoft Office Suite and basic math for invoices and budgets.

Responsibilities

• Assist team with administrative tasks: phones, tenant communications, files, and insurance certificates.
• Manage the work order system and follow-up on orders; support fire drill preparations and procedures.
• Process and code invoices; assist with tenant billbacks and readings.
• Respond to tenant needs and coordinate with staff to resolve problems promptly.
• Coordinate move-in/move-out documentation and review COIs for accuracy.
• Maintain tenant contact lists and support tenant events and conference center reservations.
• Identify and suggest process improvements for tenant outreach programs.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Education

High School Diploma/GED or equivalent

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

As the Tenant Services Coordinator, your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and client.

Essential Duties and Responsibilities

• Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.

• Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.

• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.

• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.

• Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.

• Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.

• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.

• Perform other duties and responsibilities as assigned.

Qualifications

• High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.

• Working knowledge of Microsoft Office Suite.

• Basic math skills with ability to calculate percentages, discounts, and markups.

• Strong organizational skills with an inquisitive mentality.

• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participates in monthly building walks and tenant visits. Infrequent travel required.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed‑use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com.

Benefits:

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company’s discretion.

Healthcare Benefits Notice:

Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

Equal Employment Opportunity

Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision‑making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

Compensation

Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job‑related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

Reasonable Accommodation

Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at [e-mail]. Requests for accommodation will be treated confidentially to the extent permitted by law.

Work Authorization/ E-Verify

Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H‑1B, for this position at this time.

Background Check

Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

Health and Safety

Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site‑specific safety protocols depending on the nature of their assignment.

Lincoln Property Company does not accept unsolicited resumes from third‑party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. At this time, we are not working with any agencies.