Tenant Experience/Facilities Associate - Houston, TX

CBRE; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

CBRE is seeking a Tenant Experience/Facilities Associate in Houston to coordinate with clients, vendors, and contractors and assure work orders are completed efficiently.

You will support facilities management, review work orders, and maintain tenant relationships while preparing performance reports and ensuring timely service responses. This role requires a high school diploma and 3-4 years of related experience, with strong MS Office skills and analytical capabilities.

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Strong understanding of processes, procedures, systems within own job function.
• Ability to evaluate and communicate complex content concisely.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
• Organizational skills with an inquisitive mindset.
• Advanced math skills for calculations such as percentages and discounts.

Responsibilities

• Act as the point of contact for escalated communications between landlord, tenants, and service providers.
• Allocate work orders and schedule repairs from requests.
• Review data from work orders and present performance status reports to management.
• Ensure accuracy and compliance of work orders, proposals, and vendor paperwork.
• Build and maintain relationships with tenants and respond to service requests.
• Serve as day-to-day contact for tenant questions and service needs.
• Coordinate with facilities team for timely tenant issue responses.
• Communicate planned maintenance and building updates to tenants.
• Inspect rooms and furniture for repairs or renovations with minor malfunctions.
• Research new services and appliances to improve operations.
• Gather and analyze data to solve problems and identify process improvements.

Skills

Microsoft Office

Analytical thinking

Communication

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

PowerPoint

Job description

About The Role

As a CBRE Tenant Experience/Facilities Associate, you'll oversee team activities that coordinate with clients, vendors, and contractors to make sure work orders are complete.

About The Role

As a CBRE Tenant Experience/Facilities Associate, you'll oversee team activities that coordinate with clients, vendors, and contractors to make sure work orders are complete.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do

• Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
• Allocate work orders and schedule repairs from requests.
• Review data from work order reports and create and present performance and progress status reports to management.
• Review all work orders, proposals, department files, and other paperwork submitted by vendors for accuracy and compliance.
• Build and maintain relationships with tenants and follow up on service requests.
• Serve as a day-to-day contact for tenant questions and service needs.
• Coordinate with the facilities team to ensure timely responses to tenant issues.
• Proactively communicate planned maintenance, service interruptions, and building updates to tenants.
• Check rooms and furniture to identify needs for repairs or renovations.
• Fix minor malfunctions in office equipment.
• Research new services and appliances to facilitate operations.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicates unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).