Temporary Student Services Specialist - Records and Registration

St. Catherine University; Saint Paul (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

St. Catherine University invites applications for a full-time Temporary Student Services Specialist – Records and Registration.

The role provides expert support to students on registration, student records, degree verifications, enrollment certifications, and attendance tracking. The position emphasizes collaboration with academic advisors and program directors, ensuring compliance with academic policies and accurate data management across Slate and Banner systems.

Qualifications

• Two years’ professional experience in an academic administrative office or similar.
• Experience in higher education is preferred.

Responsibilities

• Provide expert support to students regarding registration and records.
• Manage data changes and enrollment verifications accurately.
• Handle attendance tracking and communication with financial aid audits.
• Support enrollment and degree-related documents per policy.
• Assist with appeals and form tracking.

Skills

Registration procedures

Records management

Customer service

Communication skills

Attention to detail

Teamwork

Tools

Slate/Banner experience

Job description

Temporary Student Services Specialist - Records and Registration

Position Title Temporary Student Services Specialist - Records and Registration

Division Academic Affairs

Department/Office

Position Summary Information

The Registrar at St. Catherine University invites applications for a full-time Temporary Student Services Specialist – Records and Registration position.

The Student Services Specialist will provide expert support to students regarding registration, student records, degree verifications, enrollment certifications, and attendance tracking. Major responsibilities will include:

Registration: Act as the main student resource for registration. This work includes student support with registration errors, special registrations, and management of registration PINs, all while ensuring that students are taking courses that apply to their program and are in compliance with academic policies. Collaboration with academic advisors, faculty mentors and program directors will be crucial.

Academic Records: Manage student data and make changes efficiently and accurately process the following:

• Leave of absence/withdrawal requests for all students, ensuring compliance with academic policies and federal regulations


• Cancellation or deferral of registration


• Translation issues between Slate & Banner


• Change of major/minor/certificate forms


• Change of grad programs


• Change of coding when admitted to their program or major


• Change of applicable catalog forms


• Process Enrollment Verifications


• Act as contact for Financial Aid audits and enrollment tracking.


• Complete athletic reporting paperwork to ensure student-athletes are compliant with MIAC academic eligibility requirements


• Active confirmation management


• Student Type management

Customer Service: Assist all constituencies in an efficient, professional, calm, and courteous manner. Ensure that all constituencies receive excellent, accurate, and prompt service. Refer customers as needed to members of the Registrar’s Office or other offices. Answer all phone calls to front desk and respond to messages in a timely manner.

Administrative Support: Manage academic appeal process, including form tracking, research and communication.

Minimum Qualifications

Two years’ professional experience in an academic administrative office or similar, with preference for experience in higher education.

Preferred Qualifications

• Ability to develop and maintain knowledge in disparate functional areas


• Strong initiative and critical thinking skills required


• Banner experience preferred


• Strong ability to communicate effectively in both verbal and written form


• Ability to work effectively with others in a team environment


• Ability to work independently with minimal direction


• Ability and willingness to work evenings and weekends as needed


• Creative problem solving skills with a focus on long-term resolutions


• Excellent organizational skills and attention to detail


• Ability to learn quickly, and apply new ideas and concepts to the real world work environment


• Ability to prioritize and execute critical tasks in a timely fashion


• Ability to respond respectfully and effectively to people of all cultures, in a manner that affirms the worth and preserves the dignity of individuals, families, and communities

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to \"love of neighbor without distinction\" and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of all religious, racial, ethnic, gender identity, nation of origin, or disability groups are encouraged to apply. Should you need an interview accommodation please contact us at [e-mail] or 651-690-6565.

Compensation

Hourly wage is $20.42 – $28.58 depending on qualifications and experience.

The salary range listed reflects a good-faith estimate of what we reasonably anticipate to pay for this position, based on market data and internal equity, at the time of posting. Actual compensation will be determined based on qualifications, experience, skills, and other relevant factors. St. Catherine reserves the right to modify or adjust compensation depending on University needs.

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
800-945-4599
651-690-6000