Temporary Sales Support Associate

Coach; Livermore (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Coach is a global fashion house known for luxury retail excellence and a customer‑centric experience. The Sales Support Associate will ensure a welcoming atmosphere at the cash wrap while maintaining a well‑organized sales floor, assisting clients and elevating brand presentation.

The role emphasizes accurate POS operation, stock management, and collaboration with team members to deliver exceptional service.

Qualifications

• 1+ year of retail experience.
• Luxury retail experience is preferred.
• Knowledge of POS systems and basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism.
• Support brand presence and social media engagement.
• Operate POS accurately, maintain cash wrap and reports.
• Suggest add-on products and gift cards; capture customer data where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels, replenish floor, and update visual merchandising.

Skills

Retail experience

Customer service

Cash handling

Attention to detail

Multitasking

Fashion trends

Visual merchandising

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.