Temporary Sales Associate

kate spade new york; Skokie (IL); On-site; USD 33,000 - 42,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experiences and enduring style. The Sales Associate acts as the front-line ambassador, delivering personalized shopping experiences and achieving individual and store sales goals.

In this role you will blend luxury retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue at our Skokie, IL location.

Qualifications

• Lux retail experience preferred.
• Excellent communication and interpersonal skills.
• Ability to meet personal and store sales goals and KPI targets.

Responsibilities

• Represent Coach as a brand ambassador and uphold style and service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans to meet or exceed KPIs.
• Source new customers and follow up to close sales.
• Maintain high energy on the sales floor and adapt selling techniques to business needs.
• Perform daily tasks: cash wrap, inventory processing, replenishment, and visual merchandising.
• Keep sales floor and stockroom clean, organized, and stocked; follow policies and assets procedures.
• Process transactions including purchases, returns, exchanges, and online pickups.
• Support inventory cycles: receive shipments and manage product movement.
• Assist teammates in other functions as needed.
• Foster a collaborative, trust-based environment and encourage team performance.
• Participate in brand initiatives, training, and inclusion activities.

Skills

Customer service

Clienteling

Upselling

Cross-selling

POS systems

Merchandising

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

• Build lasting client relationships through personalized styling, product expertise, and fashion advice.

• Drive sales through cross-selling, upselling, and tailored recommendations.

• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.

• Develop and execute personal sales plans; meet or exceed individual and team KPIs.

• Source new customers, maintain relationships, and follow up to close sales.

• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.

• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

• Process transactions efficiently (purchases, returns, exchanges, online pickups).

• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

• Assist teammates in functional areas as required.

• Foster a collaborative, trust‑based environment; encourage team performance.

• Participate in brand initiatives, training programs, and inclusion activities.

• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications