Temporary Part Time Floor Leader - Fashion Centre

Lush Handmade Cosmetics; Virginia; On-site; USD 28,000 - 30,000; Part time

Job summary

Lush Handmade Cosmetics is seeking a Temporary Part Time Floor Leader for our Fashion Centre Pay location. The role supports a 20-29 hour work week from October 2026 to January 2027, focusing on sales leadership, customer experience, and brand education on ethical beauty.

You will coach ambassadors, lead floor activities, and ensure store standards while embracing DEIB values. Ideal candidates have 1+ year in customer service and sales, cash handling experience, and a passion for skincare and

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs including evenings, weekends, and holidays.

Responsibilities

• Drive sales using StoreForce dashboard insights and adjust shop floor structure to meet sales goals.
• Deliver world-class customer experience on the shop floor and lead product demonstrations.
• Educate customers on Lush brand values and ethical positioning in store and community events.
• Expand product knowledge and make informed recommendations for customer needs.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Support DEIB through open communication and inclusive teamwork.

Skills

Customer service

Sales experience

Cash handling

Supervisory/leadership

Problem solving

Flexible schedule

Job description

Position: Temporary Part Time Floor Leader

Weekly: 20-29 hours

Contract Length: October 2026 - January 2027

Responsibilities:

Sales & Customer Experience:

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement:

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
• Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
• Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

• Minimum 1 year of experience in:
  • customer service and sales
  • cash handling and opening/closing procedures
  • supervisory experience involving coaching, feedback, and training
  • problem-solving issues related to customer service in day-to-day operations
  • a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Fashion Centre Pay

$20.90 — $20.90 USD

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Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.