Temporary IS Support Clerk

Wellnest; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Wellnest is seeking an IS Support Clerk to support patient care with a strong understanding of Medi-Cal, DMH, and Medicare coverage guidelines. You will process enrollments, collect financial information, and manage cases in Wellnest EHR while maintaining HIPAA compliance.

The role requires excellent organizational and communication skills, ability to work independently, and flexibility to adapt to new tasks. Bilingual Spanish is required.

Qualifications

• High school diploma required.
• Bilingual Spanish speaking required.
• One year of mental health care related experience or commensurate health care experience preferred.

Responsibilities

• Facilitates client enrollment for services.
• Collects all required DMH financial information from client and obtains signatures.
• Opens client cases in Wellnest EHR.
• Answers calls regarding services and statuses of case.
• Screens for Health Insurance (Medi-Cal or Other Health Insurance).
• Verifies and interprets client Medi-Cal or Other Health Insurance.
• Notifies providers when client applications are completed.
• Ensures HIPAA compliance and confidentiality of patient data.

Skills

Customer service

Interpersonal skills

Problem solving

Time management

Verbal and written communication

Education

High school diploma

Tools

Wellnest EHR

DocuSign

Job description

ROLE SUMMARY

The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings.

Summary

ROLE SUMMARY

The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings.

The IS Support Clerk has Excellent organizational, interpersonal, problem-solving, time management, and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail-oriented and able to work independently.

Essential Functions

• Facilitates client enrollment for services
• Collects all required DMH financial information from client and obtain signatures
• Opens client cases in Wellnest E.H.R.
• Answers calls regarding services and statuses of case
• Screens for Health Insurance
• Reviews legal documents (Minute Order, Court Orders and Adoption paperwork).
• Verifies and interprets client Medi-Cal or Other Health Insurance.
• Adds memos regarding missing documents in Wellnest E.H.R.
• Processes referrals for FSP, Family Preservation and Hospital Discharges.
• Obtains signature via DocuSign or in person.
• Notifies providers when client applications are completed
• Ensures all patient information is HIPAA compliant
• Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.
• Attends meetings/trainings
• Flexible with accepting new work assignments

Required Qualifications

A minimum of a high school diploma is required. Bilingual Spanish speaking is required.

One year of mental health care related experience or commensurate health care experience is preferred. Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred. Basic knowledge of general computer equipment (keyboard, monitor and printer features) Excellent customer service skills, display good written and communication skills, ability to handle client services in a timely manner.

Conditions Of Employment

Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.

Working Conditions

Employee regularly works in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

Reasoning Ability

• Ability to effectively present information and respond to questions
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constrain
• Ability to be flexible and adapt to changing work demands
• Maintain a high level of concentration and attention to detail for extended periods of time
• Maintain a high level of ethical and professional standards in accordance with Company policy

Physical Demands

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 75% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 50 pounds
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.

Due to restrictions from DHCS, Wellnest, as a health care provider, is unable to employ anyone on a DHCS exclusionary list or database. Applicants will be asked to confirm within the application process whether they are subject to an exclusion.